On February 19, 2021, we measured a dramatic drop in Featured Snippets on Google SERPs in the US. Like any responsible data scientist, I waited to make sure it wasn't a fluke, did my homework, and published when I was sure I was onto something. Then, this happened (30-day view):
C'MON, GOOGLE! I did all these beautiful analyses, found a lovely connection between Featured Snippet losses, YMYL queries, and head terms, and then you go and make me look like a chump?!
Is there anything we can learn from this strange turn of events? Do I really need this stress? Should I just go pour myself a cocktail? Stay tuned for none of these answers and more!
You want more data? Ok, fine, I guess...
Could this recovery be a fluke of the 10,000-keyword MozCast data set? It's unlikely, but let's dot our i's and cross our t's. Here's the Featured Snippet data from the same time period across roughly 2.2M US/desktop keywords in the STAT data set:
So, this gets a lot messier. We saw a significant drop on February 19, followed by a partial recovery, followed by an even larger drop, finally landing (for now) on a total recovery.
Our original study of the drop showed dramatic differences by query length. Here's a breakdown by four word-count buckets for the before and after Featured Snippet prevalence (the data points are February 18, February 19, and March 12):
You can plainly see that the bulk of the losses were in one-word queries, with longer queries showing minor but far less dramatic drops. All query lengths recovered by March 12.
Who really came back from holiday?
If you take two kids on vacation and come back with two kids, it's all good, right? What if the kids who came back weren't the same? What if they were robots? Or clones? Or robot clones?
Is it possible that the pages that were awarded Featured Snippets after the recovery were different from the ones from before the drop? A simple count doesn't tell us the whole story, even if we slice-and-dice it. This turns out to be a complicated problem. First of all, we have to consider that — in addition to the URL of the Featured Snippet changing — a keyword could gain or lose a Featured Snippet entirely. Consider this comparison of pre-drop and post-recovery:
Looking at the keywords in MozCast that had Featured Snippets on February 18, 79% of those same keywords still had Featured Snippets on March 12. So, we're down 21% already. If we narrow the focus to keywords that retained their Featured Snippets and displayed the same page/URL in those Featured, we're down to 60% of the original set.
That seems like a big drop, but we also have to consider that three weeks (22 days, to be precise) passed between the drop and recovery. How much change is normal for three weeks? For comparison's sake, let's look at the Featured Snippet stability for the 22 days prior to the drop:
While these numbers are a bit better than the post-recovery numbers, we're still seeing about three out of 10 keywords either losing a Featured Snippet or changing the Featured Snippet URL. Keep in mind that Featured Snippets are pulled directly from page-one organic results, so they're constantly in flux as the algorithm and the content of the web evolve.
Are Featured Snippets staying home?
It's impossible to say whether the original drop was deliberate on Google's part, an unintentional consequence of another (deliberate) change, or entirely a bug. Honestly, given the focus of the drop on so-called "head" queries and YMYL (Your Money, Your Life) queries, I thought this was a deliberate change that was here to stay. Without knowing why so many Featured Snippets went away, I can't tell you why they came back, and I can't tell you how long to expect them to stay around.
What we can assume is that Google will continue to evaluate Featured Snippet quality, especially for queries where result quality is critical (including YMYL queries) or where Google displays Knowledge Panels and other curated information. Nothing is guaranteed, and no tactic is future-proof. We can only continue to measure and adapt.
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Google must be one of the most experimental enterprises the world has ever known. When it comes to the company’s local search interfaces, rather than rolling them all out as a single, cohesive whole, they have emerged in piecemeal fashion over two decades with different but related feature sets, unique URLs, and separate branding. Small wonder that confusion arises in dialog about aspects of local search. You, your agency coworkers, and your clients may find yourselves talking at cross-purposes about local rankings simply because you’re all looking at them on different interfaces!
Such is certainly the case with Google Maps vs. the object we call the Google Local Finder. Even highly skilled organic SEOs at your agency may not understand that these are two different entities which can feature substantially different local business rankings.
Today we’re going to clear this up, with a side-by-side comparison of the two user experiences, expert quotes, and a small, original case study that demonstrates and quantifies just how different rankings are between these important interfaces.
Methodology
I manually gathered both Google Maps and Local Finder rankings across ten different types of geo-modified, local intent search phrases and ten different towns and cities across the state of California. I looked at differences both across search phrase and across locale, observing those brands which ranked in the top 10 positions for each query. My queries were remote (not performed within the city nearest me) to remove the influence of proximity and establish a remote baseline of ranking order for each entry. I tabulated all data in a spreadsheet to discover the percentage of difference in the ranked results.
Results of my study of Google Maps vs. the Local Finder
Before I roll out the results, I want to be sure I’ve offered a good definition of these two similar but unique Google platforms. Any user performing a local search (like “best tacos san jose”) can take two paths for deep local results:
Path one starts with a local pack, typically made up of three results near the top of the organic search results. If clicked on, the local pack takes the user to the Local Finder, which expands on the local pack to feature multiple listings, accompanied by a map. These types of results exist on google.com/search.
Path two may start on any Android device that features Google Maps by default, or it can begin on a desktop device by clicking the “Maps” tab above the organic SERPs. These types of results look quite similar to the Local Finder, with their list of ranked businesses and associated map, but they exist on google.com/maps.
Here’s a side-by-side comparison:
At first glance, these two user experiences look fairly similar with some minor formatting and content differences, but the URLs are distinct, and what you might also notice in this screenshot is that the rankings, themselves, are different. In this example, the results are, in fact, startlingly different.
I’d long wanted to quantify for myself just how different Maps and Local Finder results are, and so I created a spreadsheet to track the following:
Ten search phrases of different types including some head terms and some longer-tail terms with more refined intent.
Ten towns and cities from all parts of the big state of California covering a wide population ration. Angels Camp, for example, has a population of just 3,875 residents, while LA is home to nearly 4 million people.
I found that, taken altogether, the average difference in Local Finder vs. Maps results was 18.2% across all cities. The average difference was 18.5% across all search phrases. In other words, nearly one-fifth of the results on the two platforms didn’t match.
Here’s a further breakdown of the data:
Average percentage of difference by search phrase
burgers (11%)
grocery store (19%)
Pediatrician (12%)
personal injury attorney (18%)
house cleaning service (10%)
electric vehicle dealer (16%)
best tacos (11%)
cheapest tax accountant (41%)
nearby attractions (8%)
women’s clothing (39%)
Average percentage of difference by city
Angels Camp (28%)
San Jose (15%)
San Rafael (24%)
San Francisco (4%)
Sacramento (16%)
Los Angeles (25%)
Monterey (14%)
San Diego (16%)
Eureka (25%)
Grass Valley (15%)
While many keyword/location combos showed 0% difference between the two platforms, others featured degrees of difference of 20%, 30%, 50%, 70%, and even 100%.
It would have been lovely if this small study surfaced any reliable patterns for us. For example, looking at the fact that the small, rural town of Angels Camp was the locale with the most diverse SERPs (28%), one might think that the smaller the community, the greater the variance in rankings. But such an idea founders when observing that the city with the second-most variability in LA (25%).
Similarly, looking at the fact that a longer-tail search like “cheapest tax accountant” featured the most differences (41%), it could be tempting to theorize that greater refinement in search intent yields more varied results. But then we see that “best tacos” results were only 11% different across Google Maps and the Local Finder. So, to my eyes, there is no discernible pattern from this limited data set. Perhaps narratives might emerge if we pulled thousands of SERPs.
For now, all we can say with confidence is that we’ve proven that there’s a good chance that the rankings a business enjoys in Google’s Local Finder frequently will not match their rankings in Google Maps. Individual results sets for keyword/locale combos may vary not at all, somewhat, substantially, or totally.
Maps vs. Finders: What’s the diff, and why?
The above findings from our study naturally lead to the question: why are the results for the same query different on the two Google platforms? For commentary on this, I asked three of my favorite local SEOs for theories on the source of the variance, and any other notable variables they’ve observed.
“I think that the differences are driven by the subtle differences of the 'view port' aspect ratio and size differences in the two environments. The viewport effectively defines the cohort of listings that are relevant enough to show. If it is larger, then there are likely more listings eligible, and if one of those happens to be strong, then the results will vary.”
Here’s an illustration of what Mike is describing. When we look at the results for the same search in the Local Finder and Google Maps, side by side, we often see that the area shown on the map is different at the automatic zoom level:
Uberall Solutions Engineer Krystal Taing confirms this understanding, with additional details:
“Typically when I begin searches in Maps, I am seeing a broader area of results being served as well as categories of businesses. The results in the Local Finder are usually more specific and display more detail about the businesses. The Maps-based results are delivered in a manner that show users desire discovery and browsing. This is different from the Local Finder in that these results tend to be more absolute and about Google pushing pre-determined businesses and information to be evaluated by the user.”
Krystal is a GMB Gold Product Expert, and her comment was the first time I’d ever heard an expert of her caliber define how Google might view the intent of Maps vs. Finder searchers differently. Fascinating insight!
Sterling Sky Founder Joy Hawkins highlights further differences in UX and reporting between the two platforms:
“What varies is mainly the features that Google shows. For example, products will show up on the listing in the Local Finder but not on Google Maps and attribute icons (women-led, Black-owned, etc.) show up on Google Maps but not in the Local Finder. Additionally, searches done in the Local Finder get lumped in with search in Google My Business (GMB) Insights whereas searches on Maps are reported on separately. Google is now segmenting it by platform and device as well.”
In sum, Google Maps vs. Local Finder searchers can have a unique UX, at least in part, because Google may surface a differently-mapped area of search and can highlight different listing elements. Meanwhile, local business owners and their marketers will discover variance in how Google reports activity surrounding these platforms.
What should you do about the Google Maps vs. Local Finder variables?
As always, there is nothing an individual can do to cause Google to change how it displays local search results. Local SEO best practices can help you move up in whatever Google displays, but you can’t cause Google to change the radius of search it is showing on a given platform.
That being said, there are three things I recommend for your consideration, based on what we’ve learned from this study.
1. See if Google Maps is casting a wider net than the Local Finder for any of your desired search phrases.
I want to show you the most extreme example of the difference between Maps and the Local Finder that I discovered during my research. First, the marker here locates the town of Angels Camp in the Sierra foothills in east California:
For the search “personal injury attorney angels camp”, note the area covered by map at the automatic zoom level accompanying the Local Finder results:
The greatest distance between any two points in this radius of results is about 100 miles.
Now, contrast this with the same search as it appears at the automatic zoom level on Google Maps:
Astonishingly, Google is returning a tri-state result for this search in Maps. The greatest distance between two pins on this map is nearly 1,000 miles!
As I mentioned, this was the most extreme case I saw. Like most local SEOs, I’ve spent considerable time explaining to clients who want to rank beyond their location that the further a user gets from the brand’s place of business, the less likely they are to see it come up in their local results. Typically, your best chance of local pack rankings begins with your own neighborhood, with a decent chance for some rankings within your city, and then a lesser chance beyond your city’s borders.
But the different behavior of Maps could yield unique opportunities. Even if what’s happening in your market is more moderate, in terms of the radius of results, my advice is to study the net Google is casting for your search terms in Maps. If it is even somewhat wider than what the Local Finder yields, and there is an aspect of the business that would make it valuable to bring in customers from further afield, this might indicate that some strategic marketing activities could potentially strengthen your position in these unusual results.
For example, one of the more distantly-located attorneys in our example might work harder to get clients from Angels Camp to mention this town name in their Google-based reviews, or might publish some Google posts about Angels Camp clients looking for the best possible lawyer regardless of distance, or publish some website content on the same topic, or look to build some new relationships and links within this more distant community. All of this is very experimental, but quite intriguing to my mind. We’re in somewhat unfamiliar territory here, so don’t be afraid to try and test things!
As always, bear in mind that all local search rankings are fluid. For verticals which primarily rely on the narrowest user-to-business proximity ratios for the bulk of transactions, more remote visibility may have no value. A convenience store, for example, is unlikely to garner much interest from faraway searchers. But for many industries, any one of these three criteria could make a larger local ranking radius extremely welcome:
The business model is traditionally associated with traveling some distance to get to it, like hotels or attractions (thinking post-pandemic here).
Rarity of the goods or services being offered makes the business worth driving to from a longer distance. This is extremely common in rural areas with few nearby options.
The business has implemented digital shopping on its website due to the pandemic and would now like to sell to as many customers as possible in a wider region with either driver delivery or traditional shipping as the method of fulfillment.
If any of those scenarios fits a local brand you’re marketing, definitely look at Google Maps behavior for focus search phrases.
2. Flood Google with every possible detail about the local businesses you’re marketing
As Joy Hawkins mentioned, above, there can be many subtle differences between the elements Google displays within listings on their two platforms. Look at how hours are included in the Maps listing for this taco shop, but that they’re absent from the Finder. The truth is, Google changes the contents of the various local interfaces so often that even the experts are constantly asking themselves and one another if some element is new.
The good news is, you don’t need to spend a minute worrying about minutiae here if you make just 5 commitments:
Fill out every field you possibly can in the Google My Business dashboard
Add to this a modest investment in non-dashboard elements like Google Questions and Answers which exist on the Google Business Profile
Be sure your website is optimized for the terms you want to rank for
Earn publicity on the third-party websites Google uses as the “web results” references on your listings. I
I realize this is a tall order, but it’s also basic, good local search marketing and if you put in the work, Google will have plenty to surface about your locations, regardless of platform variables.
3. Study Google Maps with an eye to the future
Google Maps, as an entity, launched in 2005, with mobile app development spanning the next few years. The Local Finder, by contrast, has only been with us since 2015. Because local packs default to the Local Finder, it’s my impression that local SEO industry study has given the lion’s share of research to these interfaces, rather than to Google Maps.
I would suggest that 2021 is a good year to spend more time looking at Google Maps, interacting with it, and going down its rabbit holes into the weird walled garden Google continues to build into this massive interface. I recommend this, because I feel it’s only a matter of time before Google tidies up its piecemeal, multi-decade rollout of disconnected local interfaces via consolidation, and Maps has the history at Google to become the dominant version.
Summing up
Image credit: Ruparch
We’ve learned today that Google Maps rankings are, on average, nearly 20% different than Local Finder rankings, that this may stem, in part, from unique view port ratios, that it’s possible Google may view the intent of users on the two platforms differently, and that there are demonstrable variables in the listing content Google displays when we look at two listings side-by-side. We’ve also looked at some scenarios in which verticals that could benefit from a wider consumer radius would be smart to study Google Maps in the year ahead.
I want to close with some encouragement for everyone participating in the grand experiment of Google’s mapping project. The above photo is of the Bedolina Map, which was engraved on a rock in the Italian alps sometime around 500 BC. It is one of the oldest-known topographic maps, plotting out pathways, agricultural fields, villages, and the people who lived there. Consider it the Street View of the Iron Age.
I’m sharing this image because it’s such a good reminder that your work as a local SEO linked to digital cartography is just one leg of a very long journey which, by nature, requires a willingness to function in an experimental environment. If you can communicate this state of permanent change to clients, it can decrease stress on both sides of your next Zoom meeting. Rankings rise and fall, and as we’ve seen, they even differ across closely-related platforms, making patience essential and a big-picture view of overall growth very grounding. Keep studying, and help us all out on the mapped path ahead by sharing what you learn with our community.
Looking to increase your general knowledge of local search marketing? Read The Essential Local SEO Strategy Guide
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We condemn the horrific acts of hate and violence targeting the Asian American and Pacific Islander (AAPI) community, which culminated in the tragic mass shooting in Georgia on March 17th. We mourn the loss of life and grieve with the families that have been broken by this latest racist, misogynistic hate crime.
This is not an isolated incident. We must acknowledge the widespread examples of violence and prejudice, bigotry, and intolerance that have been building for some time. We've seen attacks on elders in the Asian community. Children face bullying from peers. There has been workplace discrimination, street harassment, violence, and vandalism. Since the beginning of the pandemic, hate crimes against Asians have increased tremendously. Anti-Asian racism is not new, but it's been fueled by dangerous false rhetoric surrounding COVID-19. I challenge myself and my community to recognize the painful history of anti-Asian racism, to learn and understand the experience of AAPI individuals, and to use the power and privilege we have to stand up to bigotry.
Why are we discussing this now?
To do the work of combating hate in every corner of our society, we need to hold conversations about these issues, loudly and often. At Moz, we have a platform that allows us to shine a light on the darkness we're facing. We have privilege that allows us to confront the uncomfortable. Silence allows hatred to flourish; discussion and accountability weeds it from the root.
What can we all do to combat AAPI hate and support the AAPI community?
Hatred shrinks from bravery. If you witness someone experiencing anti-Asian sentiment or discrimination, use bystander intervention training to inform your response. Intervene and educate friends and family that perpetuate harmful stereotypes, letting them know hatred cannot be tolerated. Seek out resources to educate yourself and share with your circle of influence. Show compassion and empathy to your AAPI friends, family, and coworkers, offering space before it's asked. Listen to and amplify AAPI voices. Find and patronize local AAPI-owned small businesses — Intentionalist is a fantastic tool to use here. Support organizations fighting to make the world a fairer, safer place for all — we'll share a few in the Resources section below.
Perhaps most importantly, have courage. We cannot allow hate to go unchecked. Be brave. Be loud. Say no to hate.
Resources Many thanks to Kim Saira and Annie Wu Henry for compiling resources and education on this topic.
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Marketers can get caught up in specific metrics, focusing on those data points that make you look good in reporting, but don’t help you understand your performance.
In this week’s episode of Whiteboard Friday, Dr. Pete discusses the vanity we bring to the metrics we track, and how to take a better, more realistic view of your results.
Click on the whiteboard image above to open a high resolution version in a new tab!
Video Transcription
Hi, everybody. Welcome to another edition of Whiteboard Friday. I'm Dr. Pete, the Marketing Scientist for Moz, and I want to talk to you today about vanity metrics.
So I think we all have an intuition of what that means, but what I want to discuss today is I think we get caught up in this being about specific metrics. To me, the problem isn't the metrics themselves. The problem is the vanity. So I want to talk about us and what we bring to metrics, and how to do better no matter what the metric is.
SEO metric funnel
So I want to start with this kind of simplistic SEO funnel of metrics, starting with ranking.
Ranking
Ranking via click-through rate delivers traffic. Traffic via conversion rate delivers leads or sales or conversions or whatever you want to call them, the money. Then beyond that, we might have some more advanced metrics, like lifetime value, that kind of get into revenue over time or profit over time. Naturally, over time we've moved down this funnel and kind of put our attention more at the bottom, at the bottom line and the dollars.
That makes sense. I think it's good that we've gotten away from metrics like hits. In the early days, when a page counted more because it had 200 images and 73 JavaScript files, that's not so great, right? We know now that's probably bad in some cases. But it's possible to hold that mirror up to any of these metrics and get caught up in the vanity.
I know we're used to this with rankings and traffic. We've all had customers that wanted to go after certain very specific head terms or vanity terms as we call them, that really weren't delivering results or maybe cost a lot or were very competitive.
Traffic
Traffic, okay, traffic is good. But if you've ever had a piece of viral content that went really big but ended up not driving any conversions because it had nothing to do with your site, you know that's not so great.
In fact, traffic by itself could be bad. You could be overloading your server. You could be stopping legitimate customers from buying. So bringing people to your site for no reason or the wrong people isn't that great.
Sales and lifetime value
So I know it's easy to look at this and say, "Okay, but come on, sales. The bottom line is the bottom line." Well, I'll give you an example.
Let's say you have a big sale and you set everything to 50% off, and you bring in a ton of new sales and a ton of revenue. But let's say I tell you that your profit margins were 20%. Is that a good thing? You just cost yourself a lot of money. Now maybe you had another agenda and you're hoping to bring them back, or there's a branding aspect. But by itself we don't know necessarily if that's a great thing.
Just making more revenue isn't so great. Even profit or something like lifetime value, this is an example based in real life, but I'm going to change it a little bit to protect the innocent. Let's say you were a small company and you owned some kind of an asset. You owned some intellectual property, or you owned a piece of physical property and you sold that one year at significant profit, big margins.
Then you look and you say, "Wow, this year we made 50% profits, and next year we're going to try to make 70% based on that number." That would be a really terrible idea because that was a one-time thing, and you're not taking that into account. This is a bit of a stretch. But it's possible even to take profit or something like lifetime value or EBITDA even out of context, and even though it's a more complex metric or it's farther down the funnel, you could miss something important about what that number really means.
The three Rs
So that's the first thing. Is this a real result? Is that number going up necessarily good by itself? Without the context, you can't know that. The second thing where I think we really need to look at the entire funnel and not get focused too far down is repairs, fixing what's broken.
So let's say you track sales. Sales are going great. Everything is going well. Everybody is happy. The dollar bills are coming in. Then it stops, or it starts to drop significantly. If you don't know what happened above this, you can't do anything to fix it.
So if you don't know that your traffic dropped, if you don't know that your click-through rate dropped, and let's say your traffic dropped, you don't know why it dropped, which pages, which keywords, what rankings were affected, did you have lower rankings, or did you have rankings on less keywords, you can't go back and fix this and figure out what happened. So tracking that bottom line number isn't enough.
At that point, that has become a vanity metric. That's become something that you're celebrating, but you're not really understanding how you got there. I think we're all aware of that to a point. Maybe we don't do it, but we know we should. But the other thing I miss I think sometimes and that we miss is something I'm going to refer to as replication.
Yes, I tried a little too hard to get three R's in here. But this is repeating success. If something works and you get a bunch of sales, even if it's high margin, you get profitable sales, but you don't know what you did, you don't know what really drove that, where did the traffic come from, what was the source of that, was it specific pieces of content, was it specific keywords, what campaign was that tied to, you can't replicate that success.
So it's not just about fixing something when it's broken and when the dollars start to dry up, but when things go well, not just celebrating, but going back and trying to work up the funnel and figuring out what you did right, because if you don't know what you did right, you can't do it again.
So three R's. Results, consider the context of the metric. Repairs, be able to work up the funnel and know what's broken. If things go well, replication. Be able to repeat your successes and hopefully do it again.
So again, vanity, it's not in the metric. It's in us. You can have vanity with any of these things. So don't get caught up in any one thing. Consider the whole funnel.
I hope you can avoid the mistakes, and I hope you can repeat your successes. Thanks a lot, and I'll see you next time. Bye-bye.
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The written content on your website serves to not only inform and entertain readers, but also to grab the attention of search engines to improve your organic rankings.
And while using SEO keywords in your content can help you get found by users, focusing solely on keyword density doesn’t cut it when it comes to creating SEO-friendly, reader-focused content.
This is where LSI keywords come in.
LSI keywords serve to add context to your content, making it easier to understand by search engines and readers alike. Want to write content that ranks and wows your readers? Learn how to use LSI keywords the right way.
What are LSI keywords?
Latent Semantic Indexing (LSI) keywords are terms that are conceptually related to the main keyword you’re targeting in your content. They help provide context to your content, making it easier for readers and search engines to understand what your content is about.
Latent semantic analysis
LSI keywords are based on the concept of latent semantic analysis, which is a technique for understanding natural language processing. In other words, it analyzes the relationship between one word and another in order to make sense of the overall content.
Search engine algorithms use latent semantic analysis to understand web content and ultimately determine what content best fits what the user is actually searching for when they use a certain keyword in their search.
Why are LSI keywords important for SEO?
The use of LSI keywords in your content helps search engines understand your content and therefore makes it easier for search engines to match your content to what users are searching for.
Exact keyword usage is less important than whether your overall content fits the user’s search query and the intention behind their search. After all, the goal of search engines is to showcase content that best matches what users are searching for and actually want to read.
LSI keywords are not synonyms
Using synonyms in your content can help add context to your content, but these are not the same as LSI keywords. For example, a synonym for the word “sofa” could be “couch”, but some LSI keywords for “couch” would be terms like “leather”, “comfortable”, “sleeper”, and “sectional”.
When users search for products, services, or information online, they are likely to add modifiers to their main search term in order to refine their search. A user might type something like “red leather sofa” or “large sleeper sofa”. These phrases still contain the primary keyword “sofa”, but with the addition of semantically-related terms.
How to find LSI keywords to use in your content
One of the best ways to find LSI keywords is to put yourself in the mind of someone who is searching for your primary keyword. What other details might they be searching for? What terms might they use to modify their search?
Doing a bit of brainstorming can help set your LSI keyword research off on the right track. Then, you can use a few of the methods below to identify additional LSI keywords, phrases, and modifiers to use in your content.
Google autocomplete
Use Google to search for your target keyword. In most cases, Google’s autocomplete feature will fill the search box with semantically-related terms and/or related keywords.
For the keyword “sofa”, we can see some related keywords (like “sofa vs couch”) as well as LSI keywords like “sofa [bed]”, “[corner] sofa”, and ‘[leather] sofa”.
Competitor analysis
Search for your target keyword and click on the first few competing pages or articles that rank highest in the search results. You can then use the find function to search the content for your primary keyword and identify LSI keywords that bookend that key term.
For example, a search for “digital marketing services” may yield several competitor service pages. You can then visit these pages, find the phrase “digital marketing services”, and see what semantically-related keywords are tied in with your target keyword.
Some examples might include:
“Customizable”
“Full-service”
“Results-driven”
“Comprehensive”
“Custom”
“Campaigns”
“Agency”
“Targeted”
“Effective”
You can later use these LSI keywords in your own content to add context and help search engines understand the types of services (or products) you offer.
LSI keyword tools
If conducting manual LSI keyword research isn’t your forte, you can also use designated LSI keyword tools. Tools like LSIGraph and UberSuggest are both options that enable you to find semantic keywords and related keywords to use in your content.
LSIGraph is a free LSI keyword tool that helps you “Generate LSI keywords Google loves”. Simply search for your target keyword and LSIGraph will come up with a list of terms you can consider using in your content.
In the image above, you can see how LSIGraph searched its database to come up with a slew of LSI keywords. Some examples include: “[reclining] sofa”, “sofa [designs]”, and “[discount] sofas”.
Content optimization tools
Some on-page optimization tools include LSI keyword analysis and suggestions directly within the content editor.
Surfer SEO is one tool that provides immediate LSI keyword recommendations for you to use in your content and analyzes the keyword density of your content in real-time.
Here we see that Surfer SEO makes additional keyword suggestions related to the primary term “rainboots”. These LSI keywords include: “little”, “pair”, “waterproof”, “hunter”, “rubber”, “men’s”, and so on.
Using LSI keywords to improve SEO
You can use any or all of the LSI keywords you identified during your research as long as they are applicable to the topic you are writing about and add value to your content. Using LSI keywords can help beef up your content, but not all of the terms you identify will relate to what you are writing about.
For example, if you sell women’s rain boots, including LSI terms like “men’s” or “masculine” may not tie in to what you’re offering. Use your best judgment in determining which terms should be included in your content.
In terms of using LSI keywords throughout your content, here are a few places you can add in these keywords to improve your SEO:
Title tags
Image alt text
Body content
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LSI keywords made simple
Identifying and using LSI keywords is made simple when you take a moment to consider what your target audience is searching for. They aren’t just searching for your primary keyword, but are likely using semantically-related terms to refine their search and find the exact service, product, or information they are searching for.
You can also use data-driven keyword research and content optimization tools to identify LSI keywords that are showing up in other high-ranking articles and web pages. Use these terms in your own content to improve your on-page SEO and attract more users to your website.
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One of the great things about doing SEO at an agency is that you're constantly working on different projects you might not have had the opportunity to explore before. Being an SEO agency-side allows you to see such a large variety of sites that it gives you a more holistic perspective on the algorithm, and to work with all kinds of unique problems and implementations.
This year, one of the most interesting projects that we worked on at Go Fish Digital revolved around helping a large media company break into Google’s Top Stories for major single-day events.
When doing competitor research for the project, we discovered that one way many sites appear to be doing this is through use of a schema type called LiveBlogPosting. This sent us down a pathway of fairly deep research into what this structured data type is, how sites are using it, and what impact it might have on Top Stories visibility.
Today, I’d like to share all of the findings we’ve made around this schema type, and draw conclusions about what this means for search moving forward.
Who does this apply to?
With regards to LiveBlogPosting schema, the most relevant types of sites will be sites where getting into Google’s Top Stories is a priority. These sites will generally be publishers that regularly post news coverage. Ideally AMP will already be implemented, as the vast majority of Top Stories URLs are AMP compatible (this is not required, however).
Why non-publisher sites should still care
Even if your site isn’t a publisher eligible for Top Stories results, the content of this article may still provide you with interesting takeaways. While you might not be able to directly implement the structured data at this point, I believe we can use the findings of this article to draw conclusions about where the search engines are potentially headed.
If Google is ranking articles that are updated with regular frequency and even providing rich-features for this content, this might be an indication that Google is trying to incentivize the indexation of more real-time content. This structured data may be an attempt to help Google “fill a gap” that it has in terms of providing real-time results to its users.
While it makes sense that “freshness” ranking factors would apply most to publishers, there could be interesting tests that other non-publishers can perform in order to measure whether there is a positive impact to your site’s content.
What is LiveBlogPosting schema?
The LiveBlogPosting schema type is structured data that allows you to signal to search engines that your content is being updated in real-time. This provides search engines with contextual signals that the page is receiving frequent updates for a certain period of time.
The LiveBlogPosting structured data can be found on schema.org as a subtype of “Article” structured data. The official definition from the site says it is: “A blog post intended to provide a rolling textual coverage of an ongoing event through continuous updates.”
Imagine a columnist watching a football game and creating a blog post about it. With every single play, the columnist updates the blog with what happened and the result of that play. Each time the columnist makes an update, the structured data also updates indicating that a recent addition has been made to the article.
Articles with LiveBlogPosting structured data will often appear in Google’s Top Stories feature. In the top left-hand corner of the thumbnail image, there will be a “Live” indicator to signal to users that live updates are getting made to the page.
Two Top Stories Results With The “Live” Tag
In the image above, you can see an example of two publishers (The Washington Post and CNN) that are implementing LiveBlogPosting schema on their pages for the term “coronavirus”. It’s likely that they’re utilizing this structured data type in order to significantly improve their Top Stories visibility.
Why is this Structured Data important?
So now you might be asking yourself, why is this schema even important? I certainly don’t have the resources available to have an editor continually publish updates to a piece of content throughout the day.
We’ve been monitoring Google’s usage of this structured data specifically for publishers. Stories with this structured data type appear to have significantly improved visibility in the SERPs, and we can see publishers aggressively utilizing it for large events.
For instance, the below screenshot shows you the mobile SERP for the query “us election” on November 3, 2020. Notice how four of the seven results in the carousel are utilizing LiveBlogPosting schema. Also, beneath this carousel, you can see the same CNN page is getting pulled into the organic results with the “Live” tag next to it:
Now let’s look at the same query for the day after the election, November 4, 2020. We still see that publishers heavily utilize this structured data type. In this result, five of the seven first Top Stories results use this structured data type.
In addition, CNN gets to double dip and claim an additional organic result with the same URL that’s already shown in Top Stories. This is another common result of LiveBlogPosting implementation.
In fact, this type of live blog post was one of CNN’s core strategies for ranking well for the US Election.
Here is how they implemented this strategy:
Create a new URL every day (to signal freshness)
Apply LiveBlogPosting schema and continually make updates to that URL
Ensure each update has its own dedicated timestamp
Below you can see some examples of URLs CNN posted during this event. Each day a new URL was posted with LiveBlogPosting schema attached:
https://www.cnn.com/politics/l... another telling result for “us election” on November 4, 2020. We can see that The New York Times is ranking in the #2 position on mobile for the term. While the ranking page isn’t a live blog post, we can see underneath the result is an AMP carousel. Their strategy was to live blog each individual state’s results:
It’s clear that publishers are heavily utilizing this schema type for extremely competitive news articles that are based around big events. Oftentimes, we’re seeing this strategy result in prominent visibility in Top Stories and even the organic results.
How do you implement LiveBlogPosting schema?
So you have a big event that you want to optimize around and are interested in implementing LiveBlogPosting schema. What should you do?
1. Get whitelisted
The first thing you’ll need to do is get whitelisted by Google. If you have a Google representative that’s in contact with your organization, I recommend reaching out to them. There isn’t a lot of information out there on this and we can even see that Google has previously removed help documentation for it. However, the form to request access to the Live Coverage Pilot is still available.
This makes sense, as Google might not want news sites with questionable credibility to access this feature. This is another indication that this feature is potentially very powerful if Google wants to limit how many sites can utilize it.
2. Technical implementation
Next, with the help of a developer, you’ll need to implement LiveBlogPosting structured data on your site. There are several key properties you’ll need to include such as:
articleBody: The full description of the blog update
datePublished: The time when the update was originally posted
dateModified: The time when the update was adjusted
To make this a little easier to conceptualize, below you can find an example of how CNN has implemented this on one of their live blogs. The example below features two “liveBlogUpdate” properties on their November 3, 2020 coverage of the election.
Case study
As I previously mentioned, many of these findings were discovered during research for a particular client who was interested in improving visibility for several large single-day events. Because of how agile the client is, they were actually able to get LiveBlogPosting structured data up and running on their site in a fairly short period of time. We then tested to see if this structured data would help improve visibility for very competitive “head” keywords during the day.
While we can’t share too much information about the particular wins we saw, we did see significant improvements in visibility for the competitive terms the live blog post was mapped to. When looking in Search Console, we can see lifts of between +200% and +600%+ improvements in YoY clicks and visibility for many of these terms. During our spot checks during the day, we often found the live blog post ranking in the 1-3 results (first carousel) in Top Stories. The implementation appeared to be a major success in improving visibility for this section of the SERPs.
Google vs. Twitter and the need for real-time updates
So the question then becomes, why would Google place so much emphasis on the LiveBlogPosting structured data type? Is it the fact that the page is likely going to have really in-depth content? Does it improve E-A-T in any way?
I would interpret that the success of this feature demonstrates one of the weaknesses of a search engine and how Google is trying to adjust accordingly. One of the primary issues with a search engine is that it’s much harder for it to be real-time. If “something” happens in the world, it’s going to take search engines a bit of time to deliver that information to users. The information not only needs to be published, but Google must then crawl, index, and rank that information.
However, by the time this happens, the news might already be readily available on platforms such as Twitter. One of the primary reasons that users might navigate away from Google to the Twitterverse is because users are seeking information that they want to know right now, and don’t feel like waiting 30 minutes to an hour for it to populate in Google News.
For instance, when I’m watching the Steelers and see one of our players have the misfortune of sustaining an injury, I don’t start to search Google hoping the answer will appear. Instead, I immediately jump to Twitter and start refreshing like crazy to see if a sports beat writer has posted any news about it.
What I believe Google is creating is a schema type that signals a page is in real-time. This gives Google the confidence to know that a trusted publisher has created a piece of content that should be crawled much more frequently and served to users, since the information is more likely to be up to date and accurate. By giving rich features and increased visibility to articles using this structured data, Google is further incentivizing the creation of real-time content that will retain searches on their platform.
This evidence also signals that sites indicating to search engines that content is fresh and regularly updated may be an increasingly important factor for the algorithm. When talking to Dan Hinckley, CTO of Go Fish Digital, he proposed that search engines might need to give preference to articles that have been updated more recently. Google might not be able to “trust” that older articles still have accurate information. Thus, ensuring content is updated may be important to a search engine’s confidence about the accuracy of the results.
Conclusion
You really never know what types of paths you’re going to go down as an SEO, and this was by far one of the most interesting ones during my time in the industry. Through researching just this one example, we not only figured out a piece of the Top Stories algorithm, but also gained insights into the future of the algorithm.
It’s entirely possible that Google will continue to incentivize and reward “real-time” content in an effort to better compete with platforms such as Twitter. I’ll be very interested to see any new research that’s done on LiveBlogPosting schema, or Google’s continual preference towards updated content.
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Google My Business is both a free tool and a suite of interfaces that encompasses a dashboard, local business profiles, and a volunteer-driven support forum with this branding. Google My Business and the associated Google Maps make up the core of Google’s free local search marketing options for eligible local businesses.
Today, we’re doing foundational learning! Share this simple, comprehensive article with incoming clients and team members to get off on the right foot with this important local business digital asset.
An introduction to the basics of Google My Business
First, let’s get on the same page regarding what Google My Business is and how to be part of it.
What is Google My Business?
Google My Business (GMB) is a multi-layered platform that enables you to submit information about local businesses, to manage interactive features like reviews and questions, and to publish a variety of media like photos, posts, and videos.
What is GMB eligibility?
Eligibility to be listed within the Google My Business setting is governed by the Guidelines for representing your business on Google, which is a living document that undergoes frequent changes. Before listing any business, you should consult the guidelines to avoid violations that can result in penalties or the removal of your listings.
You need a Google account to get started
You will need a Google account to use Google’s products and can create one here, if you don’t already have one. It’s best for each local business to have its own company account, instead of marketing agencies using their accounts to manage clients’ local business profiles.
When a local business you’re marketing has a large in-house marketing department or works with third party agencies, Google My Business permits you to add and remove listing owners and managers so that multiple people can be given a variety of permissions to contribute to listings management.
How to create and claim/verify a Google My Business profile
Once the business you’re marketing has a Google account and has determined that it’s eligible for Google My Business inclusion, you can create a single local business profile by starting here, using Google’s walkthrough wizard to get listed.
Fill out as many fields as possible in creating your profile. This guide will help you understand how best to fill out many of the fields and utilize many of the features. Once you’ve provided as much information as you can, you’ll be given options to verify your listing so that you can control and edit it going forward.
Alternatively, if you need to list 10+ locations of a business all at the same time, you can do a bulk upload via spreadsheet and then request bulk verification.
Where your Google My Business information can display
Once your data has been accepted into the GMB system, it will begin showing up in a variety of Google’s local search displays, including the mobile and desktop versions of:
Google Business Profiles
Your comprehensive Google Business Profile (GBP) will most typically appear when you search for a business by its brand name, often with a city name included in your search language (e.g. “Amy’s Drive Thru Corte Madera”). In some cases, GBPs will show for non-branded searches as well (e.g. “vegan burger near me”). This can happen if there is low competition for a search term, or if Google believes (rightly or wrongly) that a search phrase has the intent of finding a specific brand instead of a variety of results.
Google Business Profiles are extremely lengthy, but a truncated view looks something like this, located to the right of the organic search engine results:
Google Local Packs
Local packs are one of the chief displays Google uses to rank and present the local business information in their index. Local packs are shown any time Google believes a search phrase has a local intent (e.g. “best vegan burger near me”, “plant-based burger in corte madera”, “onion rings downtown”). The searcher does not have to include geographic terms in their phrase for Google to presume the intent is local
Most typically these days, a local pack is made up of three business listings, with the option to click on a map or a “view all” button to see further listings. On occasion, local packs may feature fewer than three listings, and the types of information Google presents in them varies .
Local pack results look something like this on desktop search, generally located above the organic search results:
Google Local Finders
When a searcher clicks through on the map or the “view all” link in a local pack, they will be taken to the display commonly known as the Local Finder. Here, many listings can be displayed, typically paginated in groups of ten, and the searcher can zoom in and out on the map to see their options change.
The URL of this type of result begins google.com/search. Some industries, like hospitality have unique displays, but most local business categories will have a local finder display that looks like this, with the ranked list of results to the left and the map to the right:
Google Maps
Google Maps is the default display on Android mobile phones, and desktop users can also choose to search via this interface instead of through Google’s general search. You’ll notice a “maps” link at the top of Google’s desktop display, like this:
Searches made via Google Maps yield results that look rather similar to the local finder results, though there are some differences. It’s a distinct possibility that Google could, at some point, consolidate the user experience and have local packs default to Google Maps instead of the local finder.
The URL of these results begins google.com/maps instead of google.com/search and on desktop, Google’s ranked Maps’ display looks like this:
The GMB dashboard is where you manage most of this
Once you’ve created and claimed your Google Business Profiles, you’ll have access to managing most (but not all) of the features they contain in your Google My Business dashboard, which looks like this:
The GMB dashboard has components for ongoing management of your basic contact info, reviews, posts, images, products and other features.
GMB Insights
The GMB dashboard also hosts the analytical features called GMB Insights. It’s a very useful interface, though the titles and functions of some of its components can be opaque. Some of the data you’ll see in GMB Insights includes:
How many impressions happened surrounding searches for your business name or location (called Direct), general searches that don’t specify your company by name but relate to what you offer (called Discovery), and searches relating to brands your business carries (called Branded).
Customer actions, like website visits, phone calls, messaging, and requests for driving directions.
Search terms people used that resulted in an impression of your business.
There are multiple other GMB Insights features, and I highly recommend this tutorial by Joy Hawkins for a next-level understanding of why reporting from this interface can be conflicting and confusing. There’s really important data in GMB Insights, but interpreting it properly deserves a post of its own and a bit of patience with some imperfections.
When things go wrong with Google My Business
When engaging in GMB marketing, you’re bound to encounter problems and find that all kinds of questions arise from your day-to-day work. Google relies heavily on volunteer support in their Google My Business Help Community Forum and you can post most issues there in hopes of a reply from the general public or from volunteer contributors titled Gold Product Experts.
In some cases, however, problems with your listings will necessitate speaking directly with Google or filling out forms. Download the free Local SEO Cheat Sheet for robust documentation of your various GMB support options.
How to use Google My Business as a digital marketing tool
Let’s gain a quick, no-frills understanding of how GMB can be used as one of your most important local marketing tools.
How to drive local business growth with Google’s local features
While each local business will need to take a nuanced approach to using Google My Business and Google Maps to market itself, most brands will maximize their growth potential on these platforms by following these seven basic steps:
1) Determine the business model (brick-and-mortar, service area business, home-based business, or hybrid). Need help? Try this guide.
3) Before you create GMB profiles, be certain you are working from a canonical source of data that has been vetted by all relevant parties at the business you’re marketing. This means that you’ve checked and double-checked that the name, address, phone number, hours of operation, business categories and other data you have about the company you are listing is 100% accurate.
4) Create and claim a profile for each of the locations you’re marketing. Depending on the business model, you may also be eligible for additional listings for practitioners at the business or multiple departments at a location. Some models, like car dealerships, are even allowed multiple listings for the car makes they sell. Consult the guidelines. Provide as much high quality, accurate, and complete information as possible in creating your profiles.
5) Once your listings are live, it’s time to begin managing them on an ongoing basis. Management tasks will include:
Analyzing chosen categories on an ongoing basis to be sure you’ve selected the best and most influential ones, and know of any new categories that appear over time for your industry.
Committing to a Google Posts schedule, publishing micro-blog-style content on an ongoing basis to increase awareness about products, services, events, and news surrounding the locations you’re marketing.
Populating Google Questions & Answers with company FAQs, providing simple replies to queries your staff receives all the time. Then, answer any incoming questions from the public on an ongoing basis.
Commiting to keeping your basic information up-to-date, including any changes in contact info and hours, and adding special hours for holidays or other events and circumstances.
Investigating and utilizing additional features that could be relevant to the model you’re marketing, like menus for goods and services, product listings, booking functionality, and so much more!
Analyzing listing performance by reviewing Google My Business Insights in your dashboard, and using tactics like UTM tagging to track how the public is interacting with your listings.
Need help? Moz Local is Moz’s software that helps with ongoing management of your listings not just on Google, but across multiple local business platforms.
7) In addition to managing your own local business profiles, you’ll need to learn to view them in the dynamic context of competitive local markets. You’ll have competitors for each search phrase for which you want to increase your visibility and your customers will see different pack, finder, and maps results based on their locations at the time of search. Don’t get stuck on the goal of being #1, but do learn to do basic local competitive audits so that you can identify patterns of how dominant competitors are winning.
In sum, providing Google with great and appropriate data at the outset, following up with ongoing management of all relevant GMB features, and making a commitment to ongoing local SEO education is the right recipe for creating a growth engine that’s a top asset for the local brands you market.
How to optimize Google My Business listings
This SEO forum FAQ is actually a bit tricky, because so many resources talk about GMB optimization without enough context. Let’s get a handle on this topic together.
Google uses calculations known as “algorithms” to determine the order in which they list businesses for public viewing. Local SEOs and local business owners are always working to better understand the secret ranking factors in Google’s local algorithm so that the locations they’re marketing can achieve maximum visibility in packs, finders, and maps.
Many local SEO experts feel that there are very few fields you can fill out in a Google Business Profile that actually have any impact on ranking. While most experts agree that it’s pretty evident the business name field, the primary chosen category, the linked website URL, and some aspects of reviews may be ranking factors, the Internet is full of confusing advice about “optimizing” service radii, business descriptions, and other features with no evidence that these elements influence rank.
My personal take is that this conversation about GMB optimization matters, but I prefer to think more holistically about the features working in concert to drive visibility, conversions, and growth, rather than speculating too much about how an individual feature may or may not impact rank.
Whether answering a GMB Q&A query delivers a direct lead, or writing a post moves a searcher further along the buyer journey, or choosing a different primary category boosts visibility for certain searches, or responding to a review to demonstrate empathy wins back an unhappy customer, you want it all. If it contributes to business growth, it matters.
Why Google My Business plays a major role in local search marketing strategy
Within Google’s massive share of search, a company representative stated in 2018 that 46% of queries have a local intent. It’s been estimated that Google processes 5.8 billion global daily queries. By my calculation, this would mean that roughly 2.7 billion searches are being done every day by people seeking nearby goods, services, and resources. It’s also good to know that, according to Google, searches with the intent of supporting local business increased 20,000% in 2020.
Local businesses seeking to capture the share they need of these queries to become visible in their geographic markets must know how to incorporate Google My Business marketing into their local SEO campaigns.
A definition of local search engine optimization (local SEO)
Local SEO is the practice of optimizing a business’s web presence for increased visibility in local and localized organic search engine results. It’s core to providing modern customer service, ensuring today’s businesses can be found and chosen on the internet. Small and local businesses make up the largest business sector in the United States, making local SEO the most prevalent form of SEO.
Local SEO and Google My Business marketing are not the same thing, but learning to utilize GMB as a tool and asset is key to driving local business growth, because of Google’s near monopoly.
A complete local SEO campaign will include management of the many components of the Google My Business profile, as well as managing listings on other location data and review platforms, social media publication, image and video production and distribution, and a strong focus on the organic and local optimization of the company website. Comprehensive local search marketing campaigns also encompass all the offline efforts a business makes to be found and chosen.
When trying to prioritize, it can help to think of the website as the #1 digital asset of most brands you’ll market, but that GMB marketing will be #2. And within the local search marketing framework, it’s the customer and their satisfaction that must be centered at every stage of on-and-offline promotion.
Focus on GMB but diversify beyond Google
Every aspect of marketing a brand contains plusses, minuses and pitfalls. Google My Business is no exception. Let’s categorize this scenario into four parts for a realistic take on the terrain.
1) The positive
The most positive aspect of GMB is that it meets our criteria as owners and marketers of helping local businesses get found and chosen. At the end of the day, this is the goal of nearly all marketing tactics, and Google’s huge market share makes their platforms a peerless place to compete for the attention of and selection by customers.
What Google has developed is a wonder of technology. With modest effort on your part, GMB lets you digitize a business so that it can be ever-present to communities, facilitate conversations with the public which generate loyalty and underpin everything from inventory development to quality control, and build the kind of online reputation that makes brands local household names in the offline world.
2) The negative
The most obvious negative aspects of GMB are that its very dominance has cut Google too much slack in letting issues like listing and review spam undermine results quality. Without a real competitor, Google hasn’t demonstrated the internal will to solve problems like these that have real-world impacts on local brands and communities.
Meanwhile, a dry-eyed appraisal of Google’s local strategy observes that the company is increasingly monetizing their results. For now, GMB profiles are free, but expanding programs like Local Service Ads point the way to a more costly local SEO future for small businesses on tight budgets
Finally, local brands and marketers (as well as Google’s own employees) are finding themselves increasingly confronted with ethical concerns surrounding Google that have made them the subject of company walkouts, public protests, major lawsuits, and government investigations. If you’re devoting your professional life to building diverse, inclusive local communities that cherish human rights, you may sometimes encounter a fundamental disconnect between your goals and Google’s.
3) The pitfall
Managing your Google-based assets takes time, but don’t let it take all of your time. Because local businesses owners are so busy and Google is so omnipresent, a pitfall has developed where it can appear that GMB is the only game in town.
The old adage about eggs in baskets comes into play every time Google has a frustrating bug, monetizes a formerly-free business category, or lets competitors and lead generators park their advertising in what you felt was your space. Sometimes, Google’s vision of local simply doesn’t match real-world realities, and something like a missing category or an undeveloped feature you need is standing in the way of fully communicating what your business offers.
The pitfall is that Google’s walls can be so high that the limits and limitations of their platforms can be mistaken as all there is to local search marketing.
4) The path to success
My article on how to feed, fight, and flip Google was one of the most-read here on the Moz blog in 2020. With nearly 14,000 unique page views, this message is one I am doubling down on in 2021:
Feed Google everything they need to view the businesses you’re marketing as the most relevant answers to people in close proximity to brand locations so that the companies you promote become the prominent local resources in Google’s index.
Fight spam in the communities you’re marketing to so that you’re weeding out fake and ineligible competitors and protecting neighbors from scams, and take principled stands on the issues that matter to you and your customers, building affinity with the public and a better future where you work and live.
Flip the online scenario where Google controls so much local business fate into a one-on-one environment in which you have full control over creating customer experiences exceptional enough to win repeat business and WOM recommendations, outside the GMB loop. Turn every customer Google sends you into a keeper who comes directly to you — not Google — for multiple transactions.
GMB is vital, but there’s so much to see beyond it! Get listed on multiple platforms and deeply engage in your reviews across them. Add generous value to neighborhood sites Nextdoor, or on old school fora that nobody but locals use. Forge B2B alliances and join the Buy Local movement to become a local business advocate and community sponsor. Help a Reporter Out. Evaluate whether image, video, or podcasting media could boost your brand to local fame. Profoundly grow your email base. Be part of the home delivery revival, fill the hungry longing for bygone quality and expertise, or invest in your website like never before and make the leap into digital sales. The options and opportunities are enticing and there’s a right fit for every local brand.
Key takeaway: don’t get stuck in Google’s world — build your own with your customers from a place of openness to possibilities.
A glance at the future of Google My Business
By now, you’ve likely decided that investing time and resources into your GMB assets is a basic necessity to marketing a local business. But will your efforts pay off for a long time to come? Is GMB built to last, and where is Google heading with their vision of local?
Barring unforeseen circumstances, yes, Google My Business is here to stay, though it could be rebranded, as Google has often rebranded their local features in the past. Here are eight developments I believe we could see over the next half decade:
As mentioned above, Google could default local packs to Maps instead of the local finder, making their network a bit tidier. This is a good time to learn more about Google Maps, because some aspects of it are quite different.
Pay-to-play visibility will become increasingly prevalent in packs, organic, and Maps, including lead generation features and trust badges.
If Apple Maps manages to make Google feel anxious, they may determine to invest in better spam filters for both listings and reviews to defend the quality of their index.
Location-based image filters and search features will grow, so photograph your inventory.
Google will make further strides into local commerce by surfacing, and possibly even beginning to take commissions from, sales of real time inventory. The brands you market will need to decide whether to sell via Google, via their own company websites, or both.
Google could release a feature depicting the mapped delivery radii of brick-and-mortar brands. Home delivery is here to stay, and if it’s relevant to brands you market, now is the time to dive in.
Google has a limited time window to see if they can drive adoption of Google Messaging as a major brand-to-consumer communications platform. The next five years will be telling, in this regard, and brands you market should discuss whether they wish to invite Google into their conversations with customers.
Google could add public commenting on Google Posts to increase their interactivity and push brands into greater use of this feature. Nextdoor has this functionality on their posts and it’s a bit of a surprise that Google doesn’t yet.
What I’m not seeing on the near horizon is a real commitment to better one-on-one support for the local business owners whose data makes up Google’s vast and profitable local index. While the company has substantially increased the amount of automated communications it sends GMB listing owners, Google’s vision of local as an open-source, DIY free-for-all appears to continue to be where they’re at with this evolving venture.
Your job, then, is to be vigilant about both the best and worst aspects of the fascinating Google My Business platform, taking as much control as you can of how customers experience your brand in Google’s territory. This is no easy task, but with ongoing education, supporting tools, and a primary focus on serving the customer, your investment in Google My Business marketing can yield exceptional rewards!
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