Let's Make Money: 4 Tactics for Agencies Looking to Succeed – Best of Whiteboard Friday

Posted by rjonesx.

We spend a lot of time discussing SEO tactics, but in a constantly changing industry and especially in times of uncertainty, the strategies agencies should employ in order to see success deserve more attention. In this popular (and still relevant) Whiteboard Friday, Russ Jones discusses four essential success tactics that'll ultimately increase your bottom line. 

Russ also delved into the topic of profitability in his MozCon Virtual presentation this year. To watch his and our other amazing speaker presentations, you can purchase access to the 2020 video bundle here.  

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Video Transcription

Howdy, Moz fans. I am Russ Jones, and I can't tell you how excited I am for my first Whiteboard Friday. I am Principal Search Scientist here at Moz. But before coming to Moz, for the 10 years prior to that, I was the Chief Technology Officer of a small SEO agency back in North Carolina. So I have a strong passion for agencies and consultants who are on the ground doing the work, helping websites rank better and helping build businesses.

So what I wanted to do today was spend a little bit of time talking about the lessons that I learned at an agency that admittedly I only learned through trial and error. But before we even go further, I just wanted to thank the folks at Hive Digital who I learned so much from, Jeff and Jake and Malcolm and Ryan, because the team effort over time is what ended up building an agency. Any agency that succeeds knows that that's part of it. So we'll start with that thank-you.

But what I really want to get into is that we spend a lot of time talking about SEO tactics, but not really about how to succeed in an industry that changes rapidly, in which there's almost no certification, and where it can be difficult to explain to customers exactly how they're going to be successful with what you offer. So what I'm going to do is break down four really important rules that I learned over the course of that 10 years. We're going to go through each one of them as quickly as possible, but at the same time, hopefully you'll walk away with some good ideas. Some of these are ones that it might at first feel a little bit awkward, but just follow me.

1. Raise prices

The first rule, number one in Let's Make Money is raise your prices. Now, I remember quite clearly two years in to my job at Hive Digital — it was called Virante then — and we were talking about raising prices. We were just looking at our customers, saying to ourselves, "There's no way they can afford it." But then luckily we had the foresight that there was more to raising prices than just charging your customers more.

How it benefits old customers

The first thing that just hit us automatically was... "Well, with our old customers, we can just discount them. It's not that bad. We're in the same place as we always were." But then it occurred to us, "Wait, wait, wait. If we discount our customers, then we're actually increasing our perceived value." Our existing customers now think, "Hey, they're actually selling something better that's more expensive, but I'm getting a deal," and by offering them that deal because of their loyalty, you engender more loyalty. So it can actually be good for old customers.

How it benefits new customers

Now, for new customers, once again, same sort of situation. You've increased the perceived value. So your customers who come to you think, "Oh, this company is professional. This company is willing to invest. This company is interested in providing the highest quality of services." In reality, because you've raised prices, you can. You can spend more time and money on each customer and actually do a better job. The third part is, "What's the worst that could happen?" If they say no, you offer them the discount. You're back where you started. You're in the same position that you were before.

How it benefits your workers

Now, here's where it really matters — your employees, your workers. If you are offering bottom line prices, you can't offer them raises, you can't offer them training, you can't hire them help, or you can't get better workers. But if you do, if you raise prices, the whole ecosystem that is your agency will do better.

How it improves your resources

Finally, and most importantly, which we'll talk a little bit more later, is that you can finally tool up. You can get the resources and capital that you need to actually succeed. I drew this kind of out.

If we have a graph of quality of services that you offer and the price that you sell at, most agencies think that they're offering great quality at a little price, but the reality is you're probably down here. You're probably under-selling your services and, because of that, you can't offer the best that you can.

You should be up here. You should be offering higher quality, your experts who spend time all day studying this, and raising prices allows you to do that.

2. Schedule

Now, raising prices is only part one. The second thing is discipline, and I am really horrible about this. The reality is that I'm the kind of guy who looks for the latest and greatest and just jumps into it, but schedule matters. As hard as it is to admit it, I learned this from the CPC folks because they know that they have to stay on top of it every day of the week.

Well, here's something that we kind of came up with as I was leaving the company, and that was to set all of our customers as much as possible into a schedule.

• Annually: we would handle keywords and competitors doing complete analysis.
• Semi-annually: Twice a year, we would do content analysis. What should you be writing about? What's changed in your industry? What are different keywords that you might be able to target now given additional resources?
• Quarterly: You need to be looking at links. It's just a big enough issue that you've got to look at it every couple of months, a complete link analysis.
• Monthly: You should be looking at your crawls. Moz will do that every week for you, but you should give your customers an idea, over the course of a month, what's changed.
• Weekly: You should be doing rankings

But there are three things that, when you do all of these types of analysis, you need to keep in mind. Each one of them is a...

• Report
• Hours for consulting
• Phone call

This might seem like a little bit of overkill. But of course, if one of these comes back and nothing changed, you don't need to do the phone call, but each one of these represents additional money in your pocket and importantly better service for your customers.

It might seem hard to believe that when you go to a customer and you tell them, "Look, nothing's changed," that you're actually giving them value, but the truth is that if you go to the dentist and he tells you, you don't have a cavity, that's good news. You shouldn't say to yourself at the end of the day, "Why'd I go to the dentist in the first place?" You should say, "I'm so glad I went to the dentist." By that same positive outlook, you should be selling to your customers over and over and over again, hoping to give them the clarity they need to succeed.

3. Tool up!

So number three, you're going to see this a lot in my videos because I just love SEO tools, but you've got to tool up. Once you've raised prices and you're making more money with your customers, you actually can. Tools are superpowers. Tools allow you to do things that humans just can't do. Like I can't figure out the link graph on my own. I need tools to do it. But tools can do so much more than just auditing existing clients. For example, they can give you...

Better leads:

You can use tools to find opportunities.Take for example the tools within Moz and you want to find other car dealerships in the area that are really good and have an opportunity to rank, but aren't doing as well as they should be in SERPs. You want to do this because you've already serviced successfully a different car dealership. Well, tools like Moz can do that. You don't just have to use Moz to help your clients. You can use them to help yourself.

Better pre-audits:

Nobody walks into a sales call blind. You know who the website is. So you just start with a great pre-audit.

Faster workflows:

Which means you make more money quicker. If you can do your keyword analysis annually in half the time because you have the right tool for it, then you're going to make far more money and be able to serve more customers.

Bulk pricing:

This one is just mind-blowingly simple. It's bulk pricing. Every tool out there, the more you buy from them, the lower the price is. I remember at my old company sitting down at one point and recognizing that every customer that came in the door would need to spend about $1,000 on individual accounts to match what they were getting through us by being able to take advantage of the bulk discounts that we were getting as an agency by buying these seats on behalf of all of our customers.

So tell your clients when you're talking to them on the phone, in the pitch be like, "Look, we use Moz, Majestic, Ahrefs, SEMrush," list off all of the competitors. "We do Screaming Frog." Just name them all and say, "If you wanted to go out and just get the data yourself from these tools, it would cost you more than we're actually charging you." The tools can sell themselves. You are saving them money.

4. Just say NO

Now, the last section, real quickly, are the things you've just got to learn to say no to. One of them has a little nuance to it. There's going to be some bite back in the comments, I'm pretty sure, but I want to be careful with it.

No month-to-month contracts

The first thing to say no to is month-to-month contracts.

If a customer comes to you and they say, "Look, we want to do SEO, but we want to be able to cancel every 30 days." the reality is this. They're not interested in investing in SEO. They're interested in dabbling in SEO. They're interested in experimenting with SEO. Well, that's not going to succeed. It's only going to take one competitor or two who actually invest in it to beat them out, and when they beat them out, you're going to look bad and they're going to cancel their account with you. So sit down with them and explain to them that it is a long-term strategy and it's just not worth it to your company to bring on customers who aren't interested in investing in SEO. Say it politely, but just turn it away.

Don't turn anything away

Now, notice that my next thing is don't turn anything away. So here's something careful. Here's the nuance. It's really important to learn to fire clients who are bad for your business, where you're losing money on them or they're just impolite, but that doesn't mean you have to turn them away. You just need to turn them in the right direction. That right direction might be tools themselves. You can say, "Look, you don't really need our consulting hours. You should go use these tools." Or you can turn them to other fledgling businesses, friends you have in the industry who might be struggling at this time.

I'll tell you a quick example. We don't have much time, but many, many years ago, we had a client that came to us. At our old company, we had a couple of rules about who we would work with. We chose not to work in the adult industry. But at the time, I had a friend in the industry. He lived outside of the United States, and he had fallen on hard times. He literally had his business taken away from him via a series of just really unscrupulous events. I picked up the phone and gave him a call. I didn't turn away the customer. I turned them over to this individual.

That very next year, he had ended up landing a new job at the top of one of the largest gambling organizations in the world. Well, frankly, they weren't on our list of people we couldn't work with. We landed the largest contract in the history of our company at that time, and it set our company straight for an entire year. It was just because instead of turning away the client, we turned them to a different direction. So you've got to say no to turning away everybody. They are opportunities. They might not be your opportunity, but they're someone's.

No service creep

The last one is service creep. Oh, man, this one is hard. A customer comes up to you and they list off three things that you offer that they want, and then they say, "Oh, yeah, we need social media management." Somebody else comes up to you, three things you want to offer, and they say, "Oh yeah, we need you to write content," and that's not something you do. You've just got to not do that. You've got to learn to shave off services that you can't offer. Instead, turn them over to people who can do them and do them very well.

What you're going to end up doing in your conversation, your sales pitch is, "Look, I'm going to be honest with you. We are great at some things, but this isn't our cup of tea. We know someone who's really great at it." That honesty, that candidness is just going to give them such a better relationship with you, and it's going to build a stronger relationship with those other specialty companies who are going to send business your way. So it's really important to learn to say no to say no service creep.

Well, anyway, there's a lot that we went over there. I hope it wasn't too much too fast, but hopefully we can talk more about it in the comments. I look forward to seeing you there. Thanks.

Video transcription by Speechpad.com

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Creative Diversification — More Hooks and Less Risk for Link Building

Posted by GeorgeRoot

As digital PRs we can often get stuck with our "campaign goggles" on, especially in the ideation and production stage of a creative campaign.

By this I mean, you have a preconceived idea of where you'd like your campaign to be featured, what kind of headlines you want it to achieve, and how people should read your data and story.

As we all know, we can't control the outcomes of a campaign, but we can certainly push them in the right direction.

To give your link building campaigns the best chance in the outreach stage, you need to make sure there is enough creative diversification during the production process, especially for data-led pieces and surveys. This opens up your "journalist pool" and gives you a ton more people to outreach to with a potential interest in your piece.

What is creative diversification?

Creative diversification is how you minimize the amount of risk in your link building campaign by ensuring your idea has enough breadth during the production process. It doesn't matter what format you’re using for each campaign — you always need to confirm it’s diverse enough to stand up in a changing news landscape. You want to develop an idea that can naturally explore multiple angles and sectors in the outreach phase. This flexibility needs to be set up before production, by exploring the potential outcomes and headlines you’re going after before you have them.

Find related topics

In the production stage, we obviously need to focus on our fundamental topic. This is often the domain's main reason for being. It could be finance, travel, fashion — you get the picture.

Then you want to start branching out and overlaying topics: finance + students, travel + safety, fashion + Elon Musk, and so on. You’re attempting to grab subtopics of interest.

Every link builder will have a different approach to discovering these topics, but the simplest way to get started is to grab a piece of paper and start scribbling ideas by word association. Just write as much as you can and you’ll find there’s lots of closely-related topic areas your content could delve into. (Tools like BuzzSumo would be invaluable here, but if you’re after a free alternative, I have been enjoying playing with AlsoAsked.com lately for related topic inspiration. Nothing is going to beat existing news content, though.)

It's also crucial to think about topic relevance, because if you question a tenuous link between your domain and topic matter, you can be certain journalists will, too. Link relevance is a whole other conversation to be had, but as long as it aligns with your client’s goals and you’re happy with showing them the link/coverage in full, you can’t go far wrong.

As a team at Root, we scrutinize our data points and approaches a lot in the production phase of each campaign and we find that championing personal expertise and curiosity often leads to some interesting statistics. My own passion for veganism gave us a unique angle which proved fruitful when we went out with a third round of outreach for our recent COVID-19 spending campaign.

Take off your campaign goggles

If the idea for your new campaign was born from your mind, you’re emotionally and personally invested whether you like it or not. You’ll need to put these feelings aside to engage with as many potential angles as possible from the start.

When I say you need to take off your campaign goggles, you need to (preferably with a colleague) tear apart the campaign and think about where you can add further value. It's best to approach this objectively, so if you can tackle a colleague’s campaign and vice-versa, even better.

Some link builders will look at their angles and opportunities only once the content has been created and consider it an outreach decision. Success is definitely possible this way, but you’re stopping yourself from being as successful as you might have been had you thoroughly drilled into your content before and during the production process.

Highlight the key areas and approaches you'd like to tackle beforehand and you can feed this into your outreach strategy later on.

Make sector-specific data for journalists

When creating media lists and discovering relevant journalists, link builders can often be encouraged to rush through and ignore the content itself. If you know what they’re writing about, both on Twitter and in publications, you can begin to think about what data you could craft specifically for them.

In the campaign I mention in this blog, we focused on side-hustle data related to the fundamental topic of how people are earning their money during the pandemic, which was directly influenced by journalists.

The journalist who covered this specific topic in USA Today fortunately tweeted a lot about the stories he was working on, so it made it incredibly easy for us to tailor some content toward his interest and later offer him the type of unique data he wanted.

Aside from keeping tabs on Twitter, you can also find out what they’re interested in through Google Discover and Reddit to understand what’s being talked about and what is topical.

I know many digital PRs review key publications directly on a regular basis and have big Feedly feeds or watch insight roundups on YouTube instead. Either way, thinking about what a journalist will need in the next few weeks is imperative to early planning and ensuring your campaign is diverse enough from the get-go.

Diversify outreach with hash URLs

Another way you can make certain your content is diversified and prepared for a breadth of outreach is through the use of URL fragments or "hash URLs". In the case of our coronavirus spending research campaign, we used article hooks on the page to provide anchor links from the table of contents at the top which then allowed us to offer another layer of personalization.

The key findings or headlines section in a table of contents is an essential piece to any long-form data campaign and makes it incredibly easy for journalists and readers to find the most relevant statistics to them in literally seconds.

If you’ve never implemented this yourself, there’s a simpler way than hooks — you just need to know your HTML basics. (Please excuse me if I butcher this description as a non-dev!) Place id="#subject" within the heading tag, so it would look like: <h2 id="#subject">.

In the example below, a BBC journalist used the URL with "#vegetarian" when referencing our statistics about plant-based food usage. This came from the ID tag and meant the journalist could link directly to the bits of research that was relevant to their article.

On top of that, we could send journalists semi-personalized links in our outreach, too. It’s a win-win and is best practice for users and search engine crawlers to navigate your long-form content anyway.

This is a literal manifestation of your creative diversification process early on, as it’s now been produced and each hash URL is an extra asset pointing journalists to the most relevant data for them.

Creative diversification in action

The campaign I’ve mentioned in this piece was a lengthy, yet simple, survey campaign for a fin-tech client asking Americans about their spending habits during the pandemic. We secured a range of coverage, but the three biggest placements we landed (BBC, CNBC, and USA Today) all covered different angles and data points from each other, but from this one survey, and that wasn’t an accident.

In the production stage, we knew we needed to focus on the campaign fundamentals: spending during the pandemic. Our related topics led us to grocery store spending and another leap encouraged us to look at food choices (were American’s eating more veg during lockdown? Hmm). These topics were still closely related to our core focus (finances) and therefore useful for our outreach in terms of securing relevant and high quality links.

When it came to the outreach strategy, we prioritized landing placements tied directly to the campaign fundamentals, then the related topics fed into the consecutive rounds which we chose depending on the strength of the data we received from the survey.

If you’re thinking in the production process that there’s too much going on with too many angles, you may have just created multiple mini content campaigns for yourself.

We’ve found time and time again that the simpler stories and slimmer, more targeted outreach emails will land placements way more often than bloated emails trying to offer up far too much content at once.

That’s not to say that you should automatically split up larger pieces of content, but your outreach should be the final step in diversifying your piece. A data analysis research piece that taps into multiple sectors should simply highlight the most relevant information to the journalist in bite-size sections. We gave grocery spend data to retail business journalists, vegan food consumption data to food writers, and side-hustle data to those writing on the latest employment trends.

The next time you’re creating a content campaign, have your team (even if that’s just you) ruthlessly find new sectors, journalists, and angles to target, to ensure your next piece is as diverse as possible. Creative diversification = more hooks and less risk.

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Fifteen Years Is a Long Time in SEO

Posted by willcritchlow

I’ve been in an introspective mood lately.

Earlier this year (15 years after starting Distilled in 2005), we spun out a new company called SearchPilot to focus on our SEO A/B testing and meta-CMS technology (previously known as Distilled ODN), and merged the consulting and conferences part of the business with Brainlabs.

I’m now CEO of SearchPilot (which is primarily owned by the shareholders of Distilled), and am also SEO Partner at Brainlabs, so… I’m sorry everyone, but I’m very much staying in the SEO industry.

As such, it feels a bit like the end of a chapter for me rather than the end of the book, but it has still had me looking back over what’s changed and what hasn’t over the last 15 years I’ve been in the industry.

I can’t lay claim to being one of the first generation of SEO experts, but having been building websites since around 1996 and having seen the growth of Google from the beginning, I feel like maybe I’m second generation, and maybe I have some interesting stories to share with those who are newer to the game.

I’ve racked my brain to try and remember what felt significant at the time, and also looked back over the big trends through my time in the industry, to put together what I think makes an interesting reading list that most people working on the web today would do well to know about.

The big eras of search

I joked at the beginning of a presentation I gave in 2018 that the big eras of search oscillated between directives from the search engines and search engines rapidly backing away from those directives when they saw what webmasters actually did:

While that slide was a bit tongue-in-cheek, I do think that there’s something to thinking about the eras like:

1. Build websites: Do you have a website? Would you like a website? It’s hard to believe now, but in the early days of the web, a lot of folks needed to be persuaded to get their business online at all.
2. Keywords: Basic information retrieval became adversarial information retrieval as webmasters realized that they could game the system with keyword stuffing, hidden text, and more.
3. Links: As the scale of the web grew beyond user-curated directories, link-based algorithms for search began to dominate.
4. Not those links: Link-based algorithms began to give way to adversarial link-based algorithms as webmasters swapped, bought, and manipulated links across the web graph.
5. Content for the long tail: Alongside this era, the length of the long tail began to be better-understood by both webmasters and by Google themselves — and it was in the interest of both parties to create massive amounts of (often obscure) content and get it indexed for when it was needed.
6. Not that content: Perhaps predictably (see the trend here?), the average quality of content returned in search results dropped dramatically, and so we see the first machine learning ranking factors in the form of attempts to assess “quality” (alongside relevance and website authority).
7. Machine learning: Arguably everything from that point onwards has been an adventure into machine learning and artificial intelligence, and has also taken place during the careers of most marketers working in SEO today. So, while I love writing about that stuff, I’ll return to it another day.

History of SEO: crucial moments

Although I’m sure that there are interesting stories to be told about the pre-Google era of SEO, I’m not the right person to tell them (if you have a great resource, please do drop it in the comments), so let’s start early in the Google journey:

Google’s foundational technology

Even if you’re coming into SEO in 2020, in a world of machine-learned ranking factors, I’d still recommend going back and reading the surprisingly accessible early academic work:

• The Anatomy of a Large-Scale Hypertextual Web Search Engine by Sergey Brin and Lawrence Page [PDF]
• Link Analysis in Web Information Retrieval [PDF]
• Reasonable surfer (and the updated version)

If you weren’t using the web back then, it’s probably hard to imagine what a step-change improvement Google’s PageRank-based algorithm was over the “state-of-the-art” at the time (and it’s hard to remember, even for those of us that were):

Google’s IPO

In more “things that are hard to remember clearly,” at the time of Google’s IPO in 2004, very few people expected Google to become one of the most profitable companies ever. In the early days, the founders had talked of their disdain for advertising, and had experimented with keyword-based adverts somewhat reluctantly. Because of this attitude, even within the company, most employees didn’t know what a rocket ship they were building.

From this era, I’d recommend reading the founders’ IPO letter (see this great article from Danny Sullivan — who’s ironically now @SearchLiaison at Google):

“Our search results are the best we know how to produce. They are unbiased and objective, and we do not accept payment for them or for inclusion or more frequent updating.”

“Because we do not charge merchants for inclusion in Froogle [now Google shopping], our users can browse product categories or conduct product searches with confidence that the results we provide are relevant and unbiased.” — S1 Filing

In addition, In the Plex is an enjoyable book published in 2011 by Steven Levy. It tells the story of what then-CEO Eric Schmidt called (around the time of the IPO) “the hiding strategy”:

“Those who knew the secret … were instructed quite firmly to keep their mouths shut about it.”

“What Google was hiding was how it had cracked the code to making money on the Internet.”

Luckily for Google, for users, and even for organic search marketers, it turned out that this wasn’t actually incompatible with their pure ideals from the pre-IPO days because, as Levy recounts, “in repeated tests, searchers were happier with pages with ads than those where they were suppressed”. Phew!

Index everything

In April 2003, Google acquired a company called Applied Semantics and set in motion a series of events that I think might be the most underrated part of Google’s history.

Applied Semantics technology was integrated with their own contextual ad technology to form what became AdSense. Although the revenue from AdSense has always been dwarfed by AdWords (now just “Google Ads”), its importance in the history of SEO is hard to understate.

By democratizing the monetization of content on the web and enabling everyone to get paid for producing obscure content, it funded the creation of absurd amounts of that content.

Most of this content would have never been seen if it weren’t for the existence of a search engine that excelled in its ability to deliver great results for long tail searches, even if those searches were incredibly infrequent or had never been seen before.

In this way, Google’s search engine (and search advertising business) formed a powerful flywheel with its AdSense business, enabling the funding of the content creation it needed to differentiate itself with the largest and most complete index of the web.

As with so many chapters in the story, though, it also created a monster in the form of low quality or even auto-generated content that would ultimately lead to PR crises and massive efforts to fix.

If you’re interested in the index everything era, you can read more of my thoughts about it in slide 47+ of From the Horse’s Mouth.

Web spam

The first forms of spam on the internet were various forms of messages, which hit the mainstream as email spam. During the early 2000s, Google started talking about the problem they’d ultimately term “web spam” (the earliest mention I’ve seen of link spam is in an Amit Singhal presentation from 2005 entitled Challenges in running a Commercial Web Search Engine [PDF]).

I suspect that even people who start in SEO today might’ve heard of Matt Cutts — the first head of webspam — as he’s still referenced often despite not having worked at Google since 2014. I enjoyed this 2015 presentation that talks about his career trajectory at Google.

Search quality era

Over time, as a result of the opposing nature of webmasters trying to make money versus Google (and others) trying to make the best search engine they could, pure web spam wasn’t the only quality problem Google was facing. The cat-and-mouse game of spotting manipulation — particularly of on-page content, external links, and anchor text) — would be a defining feature of the next decade-plus of search.

It was after Singhal’s presentation above that Eric Schmidt (then Google’s CEO) said, “Brands are the solution, not the problem… Brands are how you sort out the cesspool”.

Those who are newer to the industry will likely have experienced some Google updates (such as recent “core updates”) first-hand, and have quite likely heard of a few specific older updates. But “Vince”, which came after “Florida” (the first major confirmed Google update), and rolled out shortly after Schmidt’s pronouncements on brand, was a particularly notable one for favoring big brands. If you haven’t followed all the history, you can read up on key past updates here:

A real reputational threat

As I mentioned above in the AdSense section, there were strong incentives for webmasters to create tons of content, thus targeting the blossoming long tail of search. If you had a strong enough domain, Google would crawl and index immense numbers of pages, and for obscure enough queries, any matching content would potentially rank. This triggered the rapid growth of so-called “content farms” that mined keyword data from anywhere they could, and spun out low-quality keyword-matching content. At the same time, websites were succeeding by allowing large databases of content to get indexed even as very thin pages, or by allowing huge numbers of pages of user-generated content to get indexed.

This was a real reputational threat to Google, and broke out of the search and SEO echo chamber. It had become such a bugbear of communities like Hacker News and StackOverflow, that Matt Cutts submitted a personal update to the Hacker News community when Google launched an update targeted at fixing one specific symptom — namely that scraper websites were routinely outranking the original content they were copying.

Shortly afterwards, Google rolled out the update initially named the “farmer update”. After it launched, we learned it had been made possible because of a breakthrough by an engineer called Panda, hence it was called the “big Panda” update internally at Google, and since then the SEO community has mainly called it the Panda update.

Although we speculated that the internal working of the update was one of the first real uses of machine learning in the core of the organic search algorithm at Google, the features it was modelling were more easily understood as human-centric quality factors, and so we began recommending SEO-targeted changes to our clients based on the results of human quality surveys.

Everything goes mobile-first

I gave a presentation at SearchLove London in 2014 where I talked about the unbelievable growth and scale of mobile and about how late we were to realizing quite how seriously Google was taking this. I highlighted the surprise many felt hearing that Google was designing mobile first:

“Towards the end of last year we launched some pretty big design improvements for search on mobile and tablet devices. Today we’ve carried over several of those changes to the desktop experience.” — Jon Wiley (lead engineer for Google Search speaking on Google+, which means there’s nowhere to link to as a perfect reference for the quote but it’s referenced here as well as in my presentation).

This surprise came despite the fact that, by the time I gave this presentation in 2014, we knew that mobile search had begun to cannibalize desktop search (and we’d seen the first drop in desktop search volumes):

And it came even though people were starting to say that the first year of Google making the majority of its revenue on mobile was less than two years away:

Writing this in 2020, it feels as though we have fully internalized how big a deal mobile is, but it’s interesting to remember that it took a while for it to sink in.

Machine learning becomes the norm

Since the Panda update, machine learning was mentioned more and more in the official communications from Google about algorithm updates, and it was implicated in even more. We know that, historically, there had been resistance from some quarters (including from Singhal) towards using machine learning in the core algorithm due to the way it prevented human engineers from explaining the results. In 2015, Sundar Pichai took over as CEO, moved Singhal aside (though this may have been for other reasons), and installed AI / ML fans in key roles.

It goes full-circle

Back before the Florida update (in fact, until Google rolled out an update they called Fritz in the summer of 2003), search results used to shuffle regularly in a process nicknamed the Google Dance:

Most things have been moving more real-time ever since, but recent “Core Updates” appear to have brought back this kind of dynamic where changes happen on Google’s schedule rather than based on the timelines of website changes. I’ve speculated that this is because “core updates” are really Google retraining a massive deep learning model that is very customized to the shape of the web at the time. Whatever the cause, our experience working with a wide range of clients is consistent with the official line from Google that:

Broad core updates tend to happen every few months. Content that was impacted by one might not recover — assuming improvements have been made — until the next broad core update is released.

Tying recent trends and discoveries like this back to ancient history like the Google Dance is just one of the ways in which knowing the history of SEO is “useful”.

If you’re interested in all this

I hope this journey through my memories has been interesting. For those of you who also worked in the industry through these years, what did I miss? What are the really big milestones you remember? Drop them in the comments below or hit me up on Twitter.

If you liked this walk down memory lane, you might also like my presentation From the Horse’s Mouth, where I attempt to use official and unofficial Google statements to unpack what is really going on behind the scenes, and try to give some tips for doing the same yourself:



SearchLove San Diego 2018 | Will Critchlow | From the Horse’s Mouth: What We Can Learn from Google’s Own Words from Distilled

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Desktop, Mobile, or Voice? (D) All of the Above — Best of Whiteboard Friday

Posted by Dr-Pete

Needless to say, we're facing more and more complexity in our everyday work, and the answers to our questions are about as clear as mud. In the wake of the 2018 mobile-first index, and since more searchers are home and not on-the-go, we're left wondering where to focus our optimization efforts. Is desktop the most important? Is mobile? What about the voice phenomenon that's now become part of our day-to-day lives?

As with most things, the most important factor is to consider your audience. People aren't siloed to a single device — your optimization strategy shouldn't be, either. In this informative Whiteboard Friday, Dr. Pete soothes our fears about a multi-platform world and highlights the necessity of optimizing for a journey rather than a touchpoint.

Click on the whiteboard image above to open a high-resolution version in a new tab!

Video Transcription

Hey, everybody. It's Dr. Pete here from Moz. I am the Marketing Scientist here, and I flew in from Chicago just for you fine people to talk about something that I think is worrying us a little bit, especially with the rollout of the mobile index recently, and that is the question of: Should we be optimizing for desktop, for mobile, or for voice? I think the answer is (d) All of the above. I know that might sound a little scary, and you're wondering how you do any of these. So I want to talk to you about some of what's going on, some of our misconceptions around mobile and voice, and some of the ways that maybe this is a little easier than you think, at least to get started.

The mistakes we make

So, first of all, I think we make a couple of mistakes. When we're talking about mobile for the last few years, we tend to go in and we look at our analytics and we do this. These are made up. The green numbers are made up or the blue ones. We say, "Okay, about 90% of my traffic is coming from desktop, about 10% is coming from mobile, and nothing is coming from voice. So I'm just going to keep focusing on desktop and not worry about these other two experiences, and I'll be fine." There are two problems with this:

Self-fulfilling prophecy

One is that these numbers are kind of a self-fulfilling prophecy. They might not be coming to your mobile site. You might not be getting those mobile visitors because your mobile experience is terrible. People come to it and it's lousy, and they don't come back. In the case of voice, we might just not be getting that data yet. We have very little data. So this isn't telling us anything. All this may be telling us is that we're doing a really bad job on mobile and people have given up. We've seen that with Moz in the past. We didn't adopt to mobile as fast as maybe we should have. We saw that in the numbers, and we argued about it because we said, "You know what? This doesn't really tell us what the opportunity is or what our customers or users want. It's just telling us what we're doing well or badly right now, and it becomes a self-fulfilling prophecy."

Audiences

The other mistake I think we make is the idea that these are three separate audiences. There are people who come to our site on desktop, people who come to our site on mobile, people who come to our site on voice, and these are three distinct groups of people. I think that's incredibly wrong, and that leads to some very bad ideas and some bad tactical decisions and some bad choices.

So I want to share a couple of stats. There was a study Google did called The Multiscreen World, and this was almost six years ago, 2012. They found six years ago that 65% of searchers started a search on their smartphones. Two-thirds of searchers started on smartphones six years ago. Sixty percent of those searches were continued on a desktop or laptop. Again, this has been six years, so we know the adoption rate of mobile has increased. So these are not people who only use desktop or who only use mobile. These are people on a journey of search that move between devices, and I think in the real world it looks more something like this right now.

Another stat from the series was that 88% of people said that they used their smartphone and their TV at the same time. This isn't shocking to you. You sit in front of the TV with your phone and you sit in front of the TV with your laptop. You might sit in front of the TV with a smartwatch. These devices are being used at the same time, and we're doing more searches and we're using more devices. So one of these things isn't replacing the other.

The cross-device journey

So a journey could look something like this. You're watching TV. You see an ad and you hear about something. You see a video you like. You go to your phone while you're watching it, and you do a search on that to get more information. Then later on, you go to your laptop and you do a bit of research, and you want that bigger screen to see what's going on. Then at the office the next day, you're like, "Oh, I'll pull up that bookmark. I wanted to check something on my desktop where I have more bandwidth or something." You're like, "Oh, maybe I better not buy that at work. I don't want to get in trouble. So I'm going to home and go back to my laptop and make that purchase." So this purchase and this transaction, this is one visitor on this chain, and I think we do this a lot right now, and that's only going to increase, where we operate between devices and this journey happens across devices.

So the challenge I would make to you is if you're looking at this and you're saying, "Only so many percent of our users are on mobile. Our mobile experience doesn't matter that much. It's not that important. We can just live with the desktop people. That's enough. We'll make enough money." If they're really on this journey and they're not segmented like this, and this chain, you break it, what happens? You lose that person completely, and that was a person who also used desktop. So that person might be someone who you bucketed in your 90%, but they never really got to the device of choice and they never got to the transaction, because by having a lousy mobile experience, you've broken the chain. So I want you to be aware of that, that this is the cross-device journey and not these segmented ideas.

Future touchpoints

This is going to get worse. This is going to get scarier for us. So look at the future. We're going to be sitting in our car and we're going to be listening — I still listen to CDs in the car, I know it's kind of sad — but you're going to be listening to satellite radio or your Wi-Fi or whatever you have coming in, and let's say you hear a podcast or you hear an author and you go, "Oh, that person sounds interesting. I want to learn more about them." You tell your smartwatch, "Save this search. Tell me something about this author. Give me their books." Then you go home and you go on Google Home and you pull up that search, and it says, "Oh, you know what? I've got a video. I can't play that because obviously I'm a voice search device, but I can send that to Chromecast on your TV." So you send that to your TV, and you watch that. While you're watching the TV, you've got your phone out and you're saying, "Oh, I'd kind of like to buy that." You go to Amazon and you make that transaction.

So it took this entire chain of devices. Again now, what about the voice part of this chain? That might not seem important to you right now, but if you break the chain there, this whole transaction is gone. So I think the danger is by neglecting pieces of this and not seeing that this is a journey that happens across devices, we're potentially putting ourselves at much higher risk than we think.

On the plus side

I also want to look at sort of the positive side of this. All of these devices are touchpoints in the journey, and they give us credibility. We found something interesting at Moz a few years ago, which was that our sale as a SaaS product on average took about three touchpoints. People didn't just hit the Moz homepage, do a free trial, and then buy it. They might see a Whiteboard Friday. They might read our Beginner's Guide. They might go to the blog. They might participate in the community. If they hit us with three touchpoints, they were much more likely to convert.

So I think the great thing about this journey is that if you're on all these touchpoints, even though to you that might seem like one search, it lends you credibility. You were there when they ran the search on that device. You were there when they tried to repeat that search on voice. The information was in that video. You're there on that mobile search. You're there on that desktop search. The more times they see you in that chain, the more that you seem like a credible source. So I think this can actually be good for us.

The SEO challenge

So I think the challenge is, "Well, I can't go out and hire a voice team and a mobile team and do a design for all of these things. I don't want to build a voice app. I don't have the budget. I don't have the buy-in." That's fine.
One thing I think is really great right now and that we're encouraging people to experiment with, we've talked a lot about featured snippets. We've talked about these answer boxes that give you an organic result. One of the things Google is trying to do with this is they realize that they need to use their same core engine, their same core competency across all devices. So the engine that powers search, they want that to run on a TV. They want that to run on a laptop, on a desktop, on a phone, on a watch, on Goggle Home. They don't want to write algorithms for all of these things.

So Google thinks of their entire world in terms of cards. You may not see that on desktop, but everything on desktop is a card. This answer box is a card. That's more obvious. It's got that outline. Every organic result, every ad, every knowledge panel, every news story is a card. What that allows Google to do, and will allow them to do going forward, is to mix and match and put as many pieces of information as it makes sense for any given device. So for desktop, that might be a whole bunch. For mobile, that's going to be a vertical column. It might be less. But for a watch or a Google Glass, or whatever comes after that, or voice, you're probably only going to get one card.

But one great thing right now, from an SEO perspective, is these featured snippets, these questions and answers, they fit on that big screen. We call it result number zero on desktop because you've got that box, and you've got a bunch of stuff underneath it. But that box is very prominent. On mobile, that same question and answer take up a lot more screen space. So they're still a SERP, but that's very dominant, and then there's some stuff underneath. On voice, that same question and answer pairing is all you get, and we're seeing that a lot of the answers on voice, unless they're specialty like recipes or weather or things like that, have this question and answer format, and those are also being driven by featured snippets.

So the good news I think, and will hopefully stay good news going forward, is that because Google wants all these devices to run off that same core engine, the things you do to rank well for desktop and to be useful for desktop users are also going to help you rank on mobile. They're going to help you rank on voice, and they're going to help you rank across all these devices. So I want you to be aware of this. I want you to try and not to break that chain. But I think the things we're already good at will actually help us going forward in the future, and I'd highly encourage you to experiment with featured snippets to see how questions and answers appear on mobile and to see how they appear on Google Home, and to know that there's going to be an evolution where all of these devices benefit somewhat from the kind of optimization techniques that we're already good at hopefully.

Encourage the journey chain

So I also want to say that when you optimize for answers, the best answers leave searchers wanting more. So what you want to do is actually encourage this chain, encourage people to do more research, give them rich content, give them the kinds of things that draw them back to your site, that build credibility, because this chain is actually good news for us in a way. This can help us make a purchase. If we're credible on these devices, if we have a decent mobile experience, if we come up on voice, that's going to help us really kind of build our brand and be a positive thing for us if we work on it.

So I'd like you to tell me, what are your fears right now? I think we're a little scared of the mobile index. What are you worried about with voice? What are you worried about with IoT? Are you concerned that we're going to have to rank on our refrigerators, and what does that mean? So it's getting into science fiction territory, but I'd love to talk about it more. I will see you in the comment section.

Video transcription by Speechpad.com

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The MozCon Virtual Video Bundle Is Here (Plus, Our 2019 Videos are FREE!)

Posted by cheryldraper

This year's MozCon was unlike any other. In the midst of a global pandemic, we pivoted from planning our traditional 1,600-plus in-person shindig to an online conference that ended up bigger and more well-attended than anything we'd done before. MozCon Virtual was a delightful journey into the unknown. Just a few of the practical lessons we learned:

• How to collect, assemble, and ship high-quality at-home filming kits to our speakers 
• How to reimagine online networking (they weren't held over delicious entrees at lunch, but our Birds of a Feather virtual sessions were a big hit!)
• How to get the most out of an online conference while also caring for your needs and being aware of Zoom fatigue

And while it may have felt a little different this year, with 21 industry experts covering topics all the way from easy-to-implement machine learning to effective content promotion to crafting a keyword strategy that accounts for a world in crisis, MozCon Virtual offered up the same caliber of high-quality content as any in-person event we've ever thrown.

And we're happy to share that if you missed the conference live, the MozCon 2020 video bundle is now available for your viewing pleasure!

Start watching now

For $129, you'll gain access to every presentation and speaker deck to watch as many times as you'd like. Schedule a viewing party with your team and get everyone on board with the best digital marketing advice, data, tools, and resources for the coming year.

If you'd like a taste of what this year's video bundle's got cooking, check out Rob Ousbey's talk from this year's event:

A Novel Approach to Scraping Websites

Throughout a decade in SEO consulting, Rob needed to extract data from websites on many an occasion. Often this was at scale from sites that didn't have an API or export feature, or on sites that required some kind of authentication. While this was primarily a way to collect & combine data from different SEO tools, the use-cases were endless.

He found a technique that helped immensely, particularly when traditional tools couldn't do the job — but hadn't seen anyone using the same approach. In this very tactical session, Rob will walk through the steps he's used to extract data from all sorts of sites, from small fry to the giants, and give you the tools and knowledge to do the same.

As a bonus, Rob's put together a list of handy resources on his website to support you as you pursue your own data collection dreams!

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Watch the MozCon 2019 videos for free in our SEO Learning Center!

Now that our MozCon Virtual videos are out in the world, we've released all the content from MozCon 2019 for free in our SEO Learning Center. Twenty-six sessions full of actionable insights and digital marketing advice await you — read on to see what goodies you might have missed last year!

Web Search 2019: The Essential Data Marketers Need

Rand Fishkin

It's been a rough couple years in search. Google's domination and need for additional growth has turned the search giant into a competitor for more and more publishers, and plateaued the longstanding trend of Google's growing referral traffic. But in the midst of this turmoil, opportunities have emerged, too. In this presentation, Rand will look not only at how Google (and Amazon, YouTube, Instagram, and others) have leveraged their monopoly power in concerning ways, but also how to find opportunities for traffic, branding, and marketing success.

Human > Machine > Human: Understanding Human-Readable Quality Signals and Their Machine-Readable Equivalents

Ruth Burr Reedy

The push and pull of making decisions for searchers versus search engines is an ever-present SEO conundrum. How do you tackle industry changes through the lens of whether something is good for humans or for machines? Ruth will take us through human-readable quality signals and their machine-readable equivalents and how to make SEO decisions accordingly, as well as how to communicate change to clients and bosses.

Improved Reporting & Analytics Within Google Tools

Dana DiTomaso

Covering the intersections between some of our favorite free tools — Google Data Studio, Google Analytics, and Google Tag Manager — Dana will be deep-diving into how to improve your reporting and analytics, even providing downloadable Data Studio templates along the way.

Local SERP Analytics: The Challenges and Opportunities

Rob Bucci

We all know that SERPs are becoming increasingly local. Google is more and more looking to satisfy local intent queries for searchers. There's a treasure-trove of data in local SERPs that SEOs can use to outrank their competitors. In this session, Rob will talk about the challenges that come with trying to do SERP analytics at a local level and the opportunities that await those who can overcome those challenges.

Keywords Aren't Enough: How to Uncover Content Ideas Worth Chasing

Ross Simmonds

Many marketers focus solely on keyword research when crafting their content, but it just isn't enough if you want to gain a competitive edge. Ross will share a framework for uncovering content ideas leveraged from forums, communities, niche sites, good old-fashioned SERP analysis, tools and techniques to help along the way, and exclusive research surrounding the data that backs this up.

How to Supercharge Link Building with a Digital PR Newsroom

Shannon McGuirk

Everyone who’s ever tried their hand at link building knows how much effort it demands. If only there was a way to keep a steady stream of quality links coming in the door for clients, right? In this talk, Shannon will share how to set up a "digital PR newsroom" in-house or agency-side that supports and grows your link building efforts. Get your note-taking hand ready, because she’s going to outline her process and provide a replicable tutorial for how to make it happen.

From Zero to Local Ranking Hero

Darren Shaw

From zero web presence to ranking hyper-locally, Darren will take us along on the 8-month-long journey of a business growing its digital footprint and analyzing what worked (and didn’t) along the way. How well will they rank from a GMB listing alone? What about when citations were added, and later indexed? Did having a keyword in the business name help or harm, and what changes when they earn a few good links? Buckle up for this wild ride as we discover exactly what impact different strategies have on local rankings.

Esse Quam Videri: When Faking It Is Harder than Making It

Russ Jones

Covering a breadth of SEO topics, Russ will show us how the correct use of available tools makes it easier to actually be the best in your market rather than try to cut corners and fake it. If you're a fan of hacks and shortcuts, come prepared to have your mind changed.

Building a Discoverability Powerhouse: Lessons from Merging an Organic, Paid, & Content Practice

Heather Physioc

Search is a channel that can’t live in a silo. In order to be its most effective, search teams have to collaborate successfully across paid, organic, content and more. Get tips for integrating and collaborating from the hard knocks and learnings of merging an organic, paid and performance content team into one Discoverability group. Find out how we went from three teams of individual experts to one integrated Discoverability powerhouse, and learn from our mistakes and wins as you apply the principles in your own company.

Brand Is King: How to Rule in the New Era of Local Search

Mary Bowling

Get ready for a healthy dose of all things local with this talk! Mary will deep-dive into how the Google Local algorithm has matured in 2019 and how marketers need to mature with it; how the major elements of the algo (relevance, prominence, and proximity) influence local rankings and how they affect each other; how local results are query-dependent; how to feed business info into the Knowledge Graph; and how brand is now "king" in local search.

Making Memories: Creating Content People Remember

Casie Gillette

We know that only 20% of people remember what they read, but 80% remember what they saw. How do you create something people actually remember? You have to think beyond words and consider factors like images, colors, movement, location, and more. In this talk, Casie will dissect what brands are currently doing to capture attention and how everyone, regardless of budget or resources, can create the kind of content their audience will actually remember.

20 Years in Search & I Don't Trust My Gut or Google

Wil Reynolds

What would your reaction be if you were told that one of Wil's clients got more conversions from zero-volume search terms than search terms with 1000+ searches per month? It's true. Wil found this out in seconds, leading him to really look at his whole client strategy through a new lens. It also made him question company-wide strategies. How prevalent is this across all clients? Don't they all deserve to get these insights? It required him to dig into the long tail, deep. To use big data and see PPC data as insights, not just marketing.

What would your reaction be if you were told that Google's "bad click" business could be generating as much annually as Starbucks or McDonalds?

Wil will be making the case for big data, agencies, and why building systems that looking at every single search term you get matched to is the future of search marketing.

Super-Practical Tips for Improving Your Site's E-A-T

Marie Haynes

Google has admitted that they measure the concept of "Expertise, Authoritativeness, and Trustworthiness" in their algorithms. If your site is categorized under YMYL (Your Money or Your Life), you absolutely must have good E-A-T in order to rank well. In this talk, you'll learn how Google measures E-A-T and what changes you can make both on site and off in order to outrank your competitors. Using real-life examples, Marie will answer what E-A-T is and how Google measures it, what changes you can make on your site to improve how E-A-T is displayed, and what you can do off-site to improve E-A-T.

Fixing the Indexability Challenge: A Data-Based Framework

Areej AbuAli

How do you turn an unwieldy 2.5 million-URL website into a manageable and indexable site of just 20,000 pages? Areej will share the methodology and takeaways used to restructure a job aggregator site which, like many large websites, had huge problems with indexability and the rules used to direct robot crawl. This talk will tackle tough crawling and indexing issues, diving into the case study with flow charts to explain the full approach and how to implement it.

What Voice Means for Search Marketers: Top Findings from the 2019 Report

Christi Olson

How can search marketers take advantage of the strengths and weaknesses of today's voice assistants? Diving into three scenarios for informational, navigational, and transactional queries, Christi will share how to use language semantics for better content creation and paid targeting, how to optimize existing content to be voice-friendly (including the new voice schema markup!), and what to expect from future algorithm updates as they adapt to assistants that read responses aloud, no screen required. Highlighting takeaways around voice commerce from the report, this talk will ultimately provide a breakdown on how search marketers can begin to adapt their shopping experience for v-commerce.

Redefining Technical SEO

Paul Shapiro

It’s time to throw the traditional definition of technical SEO out the window. Why? Because technical SEO is much, much bigger than just crawling, indexing, and rendering. Technical SEO is applicable to all areas of SEO, including content development and other creative functions. In this session, you’ll learn how to integrate technical SEO into all aspects of your SEO program.

How Many Words Is a Question Worth?

Dr. Peter J. Meyers

Traditional keyword research is poorly suited to Google's quest for answers. One question might represent thousands of keyword variants, so how do we find the best questions, craft content around them, and evaluate success? Dr. Pete dives into three case studies to answer these questions.

Fraggles, Mobile-First Indexing, & the SERP of the Future

Cindy Krum

Before you ask: no, this isn’t Fraggle Rock, MozCon edition! Cindy will cover the myriad ways mobile-first indexing is changing the SERPs, including progressive web apps, entity-first indexing, and how "fraggles" are indexed in the Knowledge Graph and what it all means for the future of mobile SERPs.

Killer CRO and UX Wins Using an SEO Crawler

Luke Carthy

CRO, UX, and an SEO crawler? You read that right! Luke will share actionable tips on how to identify revenue wins and impactful low-hanging fruit to increase conversions and improve UX with the help of a site crawler typically used for SEO, as well as a generous helping of data points from case studies and real-world examples.

Content, Rankings, and Lead Generation: A Breakdown of the 1% Content Strategy

Andy Crestodina

How can you use data to find and update content for higher rankings and more traffic? Andy will take us through a four-point presentation that pulls together the most effective tactics around content into a single high-powered content strategy with even better results.

Running Your Own SEO Tests: Why It Matters & How to Do It Right

Rob Ousbey

Google's algorithms have undergone significant changes in recent years. Traditional ranking signals don't hold the same sway they used to, and they're being usurped by factors like UX and brand that are becoming more important than ever before. What's an SEO to do?

The answer lies in testing.

Sharing original data and results from clients, Rob will highlight the necessity of testing, learning, and iterating your work, from traditional UX testing to weighing the impact of technical SEO changes, tweaking on-page elements, and changing up content on key pages. Actionable processes and real-world results abound in this thoughtful presentation on why you should be testing SEO changes, how and where to run them, and what kinds of tests you ought to consider for your circumstances.

Dark Helmet's Guide to Local Domination with Google Posts and Q&A

Greg Gifford

Google Posts and Questions & Answers are two incredibly powerful features of Google My Business, yet most people don't even know they exist. Greg will walk through Google Posts in detail, sharing how they work, how to use them, and tips for optimization based on testing with hundreds of clients. He'll also cover the Q&A section of GMB (a feature that lets anyone in the community speak for your business), share the results of a research project covering hundreds of clients, share some hilarious examples of Q&A run wild, and explain exactly how to use Q&A the right way to win more local business.

How to Audit for Inclusive Content

Emily Triplett Lentz

Digital marketers have a responsibility to learn to spot the biases that frequently find their way into online copy, replacing them with alternatives that lead to stronger, clearer messaging and that cultivate wider, more loyal and enthusiastic audiences. Last year, Help Scout audited several years of content for unintentionally exclusionary language that associated physical disabilities or mental illness with negative-sounding terms, resulting in improved writing clarity and a stronger brand. You'll learn what inclusive content is, how it helps to engage a larger and more loyal audience, how to conduct an audit of potentially problematic language on a site, and how to optimize for inclusive, welcoming language.

Get the Look: Improve the Shopper Experience with Image and Visual Search Optimization

Joelle Irvine

With voice, local, and rich results only rising in importance, how do image and visual search fit into the online shopping ecosystem? Using examples from Google Images, Google Lens, and Pinterest Lens, Joelle will show how image optimization can improve the overall customer experience and play a key role in discoverability, product evaluation, and purchase decisions for online shoppers. At the same time, accepting that image recognition technology is not yet perfect, she will also share actionable tactics to better optimize for visual search to help those shoppers find that perfect style they just can’t put into words.

Factors that Affect the Local Algorithm that Don't Impact Organic

Joy Hawkins

Google’s local algorithm is a horse of a different color when compared with the organic algo most SEOs are familiar with. Joy will share results from a SterlingSky study on how proximity varies greatly when comparing local and organic results, how reviews impact ranking (complete with data points from testing), how spam is running wild (and how it negatively impacts real businesses), and more.

Featured Snippets: Essentials to Know & How to Target

Britney Muller

By now, most SEOs are comfortable with the idea of featured snippets, but actually understanding and capturing them in the changing search landscape remains elusive. Britney will share some eye-opening data about the SERPs you know and love while equipping you with a bevy of new tricks for winning featured snippets into your toolbox.

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Ready for more?

You'll uncover even more SEO goodness in the MozCon 2020 video bundle. At this year's special low price of $129, this is invaluable content you can access again and again throughout the year to inspire and ignite your SEO strategy:

• 21 full-length videos from some of the brightest minds in digital marketing
• Instant downloads and streaming to your computer, tablet, or mobile device
• Downloadable slide decks for presentations

Get my MozCon 2020 video bundle

Sign up for The Moz Top 10, a semimonthly mailer updating you on the top ten hottest pieces of SEO news, tips, and rad links uncovered by the Moz team. Think of it as your exclusive digest of stuff you don't have time to hunt down but want to read!

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