Mapping Local Essentials: Being the Business that Grows, Sells, or Markets the Beans

Posted by MiriamEllis

Image credit: Kenneth Leung, Michael Coghlan

“Dried beans saw a more than 230% increase in demand and rice sales spiked by 166% in that same time.” - ABC

How should a business operate now? Where is there work to be done? Economists are making stark predictions about the future of small businesses in the US, but at the same time, I live in a town without a courier service established enough to meet the mushrooming demand for home delivery.

Frankly, it’s devastating reading headlines forecasting the permanent closure of 7.5 million American SMBs, but while absorbing these, I also spent six weeks shaking the Internet for bathroom tissue before locating some 1,400 miles away.

Point being: Where there’s need, fulfilment can be a public good, and where there’s upheaval, any possibility is worth considering. Necessities are emerging in bold relief on the map of each town and city. Demand must be met by determined small entrepreneurs to keep society functional.

If you have a strong desire to actively support communities in new ways, by either retooling your existing business or even launching a new one, the doors of opportunity are open:

Tools and exercises can help you assess local demand, with the goal of building a stable business based on serving the public exactly what it needs most. What I see emerging is a marketplace that’s essentials first, luxuries second. With a consumer public struggling to get its basic needs met, you want to own the business that grows, sells, or markets the dried beans if you can determine they’ll continue to be a must-have in all times and seasons. Let’s think this through together today.

Map local essentials

One of the hard lessons so many of us have learned from the past few months is that our local communities are neither prepared for disasters nor sufficiently self-sufficient to meet all basic needs. Where is the wheat field, flour mill, yeast manufacturer “near me” so that I can bake enough bread to keep my household going instead of staring at “out of stock” messaging on the websites of remote major brands? If you’re considering becoming part of the local solution to this widespread problem, I’d like you to try this simple city planning exercise with me.

Take out a pen and paper, or open a design program if you prefer, and map out the essential needs of your community. Your community could be your city, or could be a larger geographic area such as a county. Include everything you can think of that human society requires, from water and food, to skills of all kinds, with an emphasis on long-term sustainability. Your map may look very similar to mine, or it could have substantial differences:

Once you’ve created your own map, answer these five questions:

1) Based on what I currently know, where in my community are the worst, ongoing local resource deficits? For example, in my community, we make too much alcohol for the residents to drink and don’t grow enough food for them to eat.

2) From what the present emergency is teaching me, which local resources have proven both essential and hard to access during a disaster? For example, there is only minimal manufacture of necessities in my town and a tax base that hasn’t been geared towards safety from wildfire.

3) Where would my existing skills and passions fit most easily into this map today? My skills, for example, would enable me to teach almost any business in town how to market themselves.

4) What new skills and assets would I need if I want to adjust my current offerings or move to a completely different role in my community? Let’s say I wanted to be an organic farmer instead of a local SEO — how could I transition?

5) If large-scale government planning fails to ensure that all members of my community have what they need to support life, what are my options for cooperating with neighbors at a local level to ensure my city or county is more self-sustaining? For example, my city has a Buy Local association I might tap into for large-scale, organized planning.

From this exercise, I want you to be able to tell yourself and others a compelling story about what your place on the map lacks and what it requires to become more self-reliant, as well as begin to gauge where you might personally fit in contributing to solutions.

Assess local demand

Now it’s time to research specific demand. How do you know what’s most needed at a local level? Try these tools and exercises and take notes on your findings.

1. Center your own experience and see if it’s trending

More than anything else, it’s your powers of local observation that will tell you most about business opportunities. Businesses exist to solve problems, and right now, the problem we’re confronting is local self-sufficiency during times of emergency as well as in better days.

Here’s an example of a problem. My household eats legumes at least twice a day in some form. We’ve always been able to get dried beans, lentils, and peas in bulk from the grocery store. However, with the public health emergency, stores ran out of stock and we had to order boxed products from an international brand headquartered far away. I can check to see if the problem I’ve noticed locally is part of a larger phenomenon by looking at Google Trends:

Sure enough, this tool is reporting a spike in demand for dried beans across the US in mid-March. Of course, this isn’t a reason to run out and start a new business, but the data can engender good questions like:

• Have I identified an anomalous spike in demand or a permanent need?
• Is there explicit value for customers if this demand could be supplied locally instead of via distribution/online channels?
• Are there already local companies fulfilling this demand? If I got into this line of business, who would my local competitors be and how well are they marketing themselves?

Pay special attention to any insider information you have as a local. For example, I happen to know that in my region, there is just one local grower of dried beans and they aren’t large enough to make the community food-secure. They specialize in organic, heirloom varieties and, every year, their small crop rapidly sells out.

What do you know about supply and demand in your community, from lived experience?

2. See if your need is mentioned in Google’s Rising Retail Categories

Google’s brand new Rising Retail Categories tool doesn’t specifically mention my dried bean example, but it’s another interesting vehicle for watching demand trends.

For example, here’s data capturing a 50% increase in US demand for tortillas and wraps:

Unfortunately, Google’s tool can’t zoom in to a local level, and you can’t query the tool, but it’s great for brainstorming business concepts based on trending queries. Right now, for example, anything to do with home and garden improvement and growing food is off the charts.

Seeing the larger picture, this could simply be a predictable seasonal trend with summer coming up, but I can again pair this with my insider knowledge. Every plant nursery and home improvement store in my area is sold out of multiple products — from tomato cages, to grow bags, to compost. At least for the present, I believe we are witnessing substantial growth in the desire to enhance life at home and to have access to fresh food. Take note of anything you’ve wanted that’s been sold out or available in only limited quantities.

3. Crosscheck demand via keyword research tools

If you’re not a Moz customer, making use of a free trial to check out Keyword Explorer will give you a ton of data about national supply and demand. And don’t overlook the beta of Local Market Analytics, which shows you local keyword volumes. Add in a few local cities you’d ideally like to serve and the website address of your own business or that of a potential competitor, even if you’re not yet open for business.

Free keyword research tools like Answer the Public or the Google Adwords Keyword Planner can also help you assess large-scale demand.

4. Ask, listen, repeat

To further explore whether there is desire for your offering in your community, test the waters by asking strategic questions in multiple places and of multiple people, including these:

• Nextdoor
• Facebook
• Twitter
• Instagram
• Local fora (Craigslist, community hubs, local newspapers, etc.)
• Industry fora (agricultural, manufacturing, retail, etc.)
• Buy Local associations
• Chambers of Commerce and other business associations
• Local government bodies and officials
• A formal focus group
• Friends and family
• Local reporters and bloggers
• Successful local business owners

What you ask will vary depending on your business idea. In my dried bean hypothesis, I might want to poll feelings of frustration about local food shortages and gauge interest in improving local food security, as well as discover if people would pay for direct-to-consumer (DTC) delivery of my crop on a regular basis. I’d be researching agricultural programs, grants, loans, and other forms of assistance to help me start farming myself, or to form a collective of farmers willing to devote acreage to a bean crop, or to supply stores and restaurants, or to market my product.

I’d want to gather as much information as possible from as many people as feasible to help determine whether a business idea is viable or not. Whether I want to become a grower/manufacturer, resell the output of an organized effort, or launch a marketing campaign, the fundamental requirement is that I’ve discovered my offering is definitely in demand.

5. Look Back

In 1960, 95% of the clothing Americans purchased was made in the US. In the 21st century, that figure has fallen to just 2%. A couple of generations ago, 60% of us lived in rural areas near farms, but today, only 20% of us do.

As we weather the pandemic, my mind keeps turning to a drive-through dairy my family visited weekly in my childhood. It was convenient for my mother to steer the station wagon under a portico and have the dairy’s staff fill up the trunk with milk, yogurt, cheese, and a half-a-dozen frozen push-up pops for the kids. If consolidation and economies of scale hadn’t made that independent dairy obsolete, their curbside service would be doing record business in 2020. Walmart wants to do this with robots — I’d prefer to make sure my neighbors have living wage jobs and my town has a tax base.

In these days of “buy online, pickup in store” (BOPIS) and same-day delivery, I recommend befriending your city’s library or historic society to gain access to business records depicting the state of local 20th century commerce. See how your community was sustained by the farmer, the tailor, the baker, the vegetable wagon, the milkman, the diaper truck, the cobbler who repaired non-throwaway shoes, the town-supported hospital and doctor who made house calls, and the independent grocer. What you find in the archives could shine a light on creating modern sustainability if trying times and local desire converge in a demand for change.

Once you’ve done as much research as you can into the demand, it’s time to consider how you would promote your offering.

Market like Ma Perkins

When unemployment peaked at 24.9% and thousands of banks closed in the 1930s, who was still operational? It was Ma Perkins, “mother of the air”, progenitor of content-based marketing and soap operas, and radio star who offered homespun advice to her fictional town while selling Oxydol to the listening public. Realizing that people would still need soap even in hard times, Proctor & Gamble swam against the austerity tide, doubling down on their marketing investments by launching the “Oxydol’s Own Ma Perkins” radio show, making the brand one of the most famous Great Depression- era success stories.

This historic example of tying an essential offering to dedicated communication feels just about right for our current time. Scanning headlines like “Some small businesses are flourishing in the COVID-19 pandemic”, I’m hearing crackling echoes of Ma Perkins in the storytelling ventures of Cleancult’s orange zest cleansers and Tushy’s bidets. There’s precedent behind SEOs telling clients not to pause their marketing right now if they can afford it. Being a visible, reliable resource in this moment isn’t just good for brands — it’s a relief and help for customers.

For your local business idea, there will be a tandem marketing task ahead of you:

1. Tell a story of and to your local customers and tie it into your offering.
2. Tell such a persuasive story of the need for local resource security that you needn’t go it alone. Help the local business community reimagine itself as a city planning task force with the goal of increased self-sufficiency.

Marketing needs to be baked into your business concept — not treated as an afterthought. To broadcast your storytelling to the public in modern times, local radio can still be a great tool, but you will also likely need to master:

• Local SEO
• Organic SEO
• Content marketing
• Social media marketing
• Building local business alliances

Moz has many free guides and a vast library of expert articles to help you gather skills you need, and I hope they’ll help you on your business ideation journey as you consider the role promotion will play in getting the word out about what you can do for your community.

Circling back to our tale of dried beans, if you can tell your customers’ stories, tell a good story about yourself like heirloom bean grower Rancho Gordo, inspire others to talk about you as in this local industry news piece on Baer’s Best beans, you are on the way to a win.

If you learn how to cumulatively build press and awareness around your brand, your business idea could wind up a local household name by demonstrably improving life where you live.

Within the realm of possibility

“Could the reduction in air pollution be good news for fighting climate change? (University of Toronto researcher Marc) Cadotte says a small blip like the one we're experiencing will have minimal impact on the long-term challenge of climate change. But if the pandemic continues and emergency measures remain, some countries may end up unintentionally meeting emissions targets set through the Kyoto Protocol and Paris agreement.” — Phys.org: Air quality improves by up to 40% in cities that took action on COVID-19

Theater buffs are currently arguing about whether Shakespeare may have written some of his masterworks while quarantining from plague. What’s at stake in such debates is the scope of human creativity in the face of adversity. My own community in California has already been so hard-hit by the wildfires of climate change that COVID-19 has the odd feeling of being “just another disaster”. It has made the reduction in car travel feel trivial to my friends and family, given the benefits of a massive reduction in emissions.

Is it unsound to consider reenvisioning your business or opening a new one in a reality where upheaval has become a dogged companion and stability has become a prize beyond compare? Scientists warn we can only expect more of the same until we seize the full measure of problem-solving and make our own masterwork a sustainable planet.

Against that backdrop, let’s have the courage to say it’s within the realm of possibility for you to grow beans, or build an alliance of farmers to sell them, or market that alliance to your county. Or do whatever work strikes you as most powerfully contributive.

Let’s say it’s not beyond things dreamt of in your philosophy that a tri-county alliance could provide water, food, clothing, housing, home goods, education, professional services, safety net, civic life, and culture to all regional residents. And perhaps your region makes a blueprint for others, and progress is slowly redefined not by short-sighted market wins but, rather, permanent gains in the human happiness index.

In an essentials-first economy, let’s say that people, and their capacity for solving problems have, in fact, become essential.

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Black Lives Matter.

Posted by SarahBird

The time to use our platforms and privilege to speak out against the deep racism that plagues our society was years ago. I regret staying silent in those moments. The next best time is now. Silence is harmful because it prioritizes the comfort of those of us who benefit from racist policies at the expense of those exploited and victimized by them.

It's not enough to simply "do no harm" or "not be racist." That well-trodden path has produced the same brutal results again and again. At Moz, we’re moving to a higher standard. The creation of a more just world requires us to be loudly, unceasingly anti-racist.

We must acknowledge that human rights exist beyond politics.

We must hear and validate the lived experiences of people of color and amplify their voices.

We must show up.

We must reinforce, loudly and often, that Black lives matter.

This is an uncomfortable conversation for most of us. We’re afraid of saying the wrong thing, offending people, losing relationships, jobs, customers, and in some cases physical safety. By design, white supremacy has made it uncomfortable to speak out against white supremacy. Fearing angry backlash for speaking out against the risks and injustices people of color face every single day only serves a system designed to keep us silent — a system that has been shaped over centuries to oppress and exploit people who are not white. At Moz, we will practice the courage to speak out and show up for love and justice. Maya Angelou said wisely, “Courage is the most important of all the virtues, because without courage you can’t practice any other virtue consistently.”

Today, we express solidarity with Black people grieving the losses of David McAtee, George Floyd, Breonna Taylor, Ahmaud Arbery, and many, many others. We share and honor the outrage rippling through our country. We stand with you and we stand for justice and love.

We want to amplify the signal of inspiring people doing powerful work. Activists like Rachel Cargle and her work on The Great Unlearn project. Resources like the Intentionalist, an online directory that allows you to discover and patronize diverse local businesses in your community. Ijeoma Oluo’s So You Want to Talk About Race illuminates the harsh reality of police brutality, inequitable mass incarceration, and other lived experiences of Black people in the United States and gives us tools to talk about race and racism. EmbraceRace is an organization focused on helping parents, teachers, and community leaders raise children to think and act critically against racial injustice. Ibram X. Kendi's How to Be an Anti-Racist asks us to think about what an anti-racist society might look like, and how we can play an active role in building it. Ross Gay's poem, A Small Needful Fact, is a powerful memorial that says so much in a few beautiful words. I invite everyone to re-read or listen to Martin Luther King Jr.'s full Letter From a Birmingham Jail. His statements and questions are heartbreakingly relevant today. May you be moved beyond thought to action, as we are.

Be well and love each other.

Editor's note: We're disallowing comments on this post to make sure the focus remains on the problem at hand: the indiscriminate mistreatment and murder of Black people in the United States. In addition, we will be forgoing our typical publishing schedule to make space for the more critical conversations that need to be held.

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Crisis Adaptation - Whiteboard Friday

Posted by BritneyMuller

Businesses all over the globe are struggling with new challenges as a direct result of the COVID-19 pandemic. With consumers turning to the internet for the majority of their needs, it's never been more vital to ensure your online presence is easily found and your business updates clearly communicated.

In this special edition of Whiteboard Friday, Britney Muller outlines a checklist that businesses can use to meet the changing needs of consumers and improve visibility for local searches.

Bonus — We've adapted these tips into a free checklist you can download and share:

Get the checklist

Click on the whiteboard image above to open a high resolution version in a new tab!

Video Transcription

Hey, Moz fans. Welcome to another edition of Whiteboard Friday. Today we're going over crisis adaptation, and I first have to give a huge shout-out to Miriam Ellis, who really helped me package all of this up to deliver to you today.

If you're not already following Miriam on Twitter, I highly suggest you do. She is a local SEO genius. So let's dive right in. 

Meet your customers where they are

You often hear this phrase in marketing and in SEO about meeting your customers where they are. This might be important now more than ever because the current landscape, it's changed so much.

Listen to your customers & understand how their needs have shifted

In order to better meet your customers where they are, you really first have to listen and understand how their needs have shifted, how have their concerns shifted. What are they searching for now? Just really paying attention and listening online to your current target market.

One of the things I also like to suggest is listen to competitive reviews. Keep an eye on competitive reviews being posted on Google and other spaces to get a gauge of how things have perhaps moved. 

Know where your audience is

This could have also shifted a bit. Whiteboard Friday's OG, Rand Fishkin, launched SparkToro that does exactly that. So you can really deep dive into current data around what your audience is listening to, who they follow, all sorts of great stuff for you to leverage in today's climate.

Connect with potential customers in meaningful ways

Now is a great time to reach out and engage with not only potential customers but current customer base and remind people that you are still here, you're still serving them in various ways. So it's really, really key.

Partner with relevant businesses

I've seen this do really well in some great examples of pivoting, where a fruit delivery company partnered with a bakery to include these free cakes within orders. What a great way to get some visibility for that bakery, and vice versa — they could do different things. I think it's a great time to leverage those relationships and help one another out. I absolutely love that tip. 

Communicate all changes and updates

Now the other big, big priority right now is all around communicating changes and updates to your website visitors. So what do you need to cover?

• Changes to hours is so important right now. It's essential that you have that information readily visible to anyone visiting your website, if this applies to you. All forms of availability, video, curbside, no touch delivery, have that information available.
• Any expected delays and product availability challenges. This is a really great tip too. 
• Sanitation and any adopted safety precautions. 
• Payment methods accepted. This can be really helpful in the transaction. 
• Any philanthropic efforts that you're doing to help support people in need.

I'm seeing a lot of these show up in banners and readily available information for people visiting websites. I think it's great to consider making sure that this information is easy for people to access. 

Immediately communicate this information:

Set up online orders and catalog inventory/services

In addition to these things, set up online orders. At the very least, catalog your online inventory or services for people to still have that awareness of what you're currently offering.

I would suggest if you're a struggling business and you don't want to go into a huge website build, you can absolutely check out and explore things like Squarespace or Shopify. I would have never thought I would be suggesting these platforms a year ago just because they're not usually great for SEO reasons. But they can do a beautiful job of solving this problem so quickly, and then you can roll out V2 and V3 down the road when you're ready to make those improvements. But I think just getting businesses off the ground is so important right now. 

Add products for free on Google Shopping

This was such a neat thing that Google offered I believe several weeks ago, and it's doing great. What it basically does is it allows you to list products for free on Google Shopping, giving you that extra visibility right now. So if you're an e-commerce brand, definitely check that out. 

Create maps showing delivery radiuses

Miriam had this great idea to create maps showing delivery radiuses, if that applies to you, so really giving someone visiting your site an easy to consume idea of the areas that you serve. Sometimes when you see the ZIP codes, it's a little overwhelming. You have to do a little work. But that's kind of a great idea. 

Routific

Then this was mentioned in a recent GatherUp webinar by Darren Shaw — Routific. So if you are doing local deliveries and they're getting a little out of hand, Routific is a company that creates delivery routes to make them most efficient for you, which I thought was so cool.

I didn't even know that existed. So it's a good little tool tip. 

Double down on SEO and content marketing

I absolutely loved Mike King's post on this — I think it was a couple weeks ago — where he explains why economic downturns favor the bold. It's brilliant. There are incredible use cases around this, and we'll link to that down below. 

Someone who has impressed the heck out of me the last couple of weeks is Kristin Tynski — I hope I'm saying that right — over at Fractl. She is going above and beyond to create content pieces that are not only genius but are link building opportunities, apply to various clients, and use traditional journalism tactics to gather offline, unique data to present online. I highly suggest you pay attention to what Kristin is up to. She is a genius. Kristin, we have to meet sometime. I'm a huge fan of you. Keep up the great work. 

Local & Google My Business

Now let's dive into some GMB stuff. While this might not apply to you if you're not a local business, I think there are still things to take away for larger companies that also either have a local listing or just to be aware of.

So here's an example of Uptown China Restaurant, a local Chinese restaurant. It's awesome in Queen Anne, and it's going to be our example. So what's the first thing? 

Correct any GMB errors

Just correct any GMB errors. Make sure that the current data shown and information is correct and up to date.

Update hours to remove warning

Then this is probably my favorite hack of all, from Joy Hawkins, about this warning that we see on all businesses currently, because of the pandemic, that says hours or services may differ. You can get this removed simply by updating your hours. How incredible is that?

So I highly suggest you just update your hours. Joy also mentioned in this webinar I keep referring to, that was so good, she suggests using the hours that you are available to take phone calls. Google has never had an issue with that, and it tends to make the most sense. So something to think about.

Respond to reviews

Now is also a great time to invest and be engaged with these reviews. I think it's one of the most overlooked PR and marketing tactics available, where customers exploring your brand, exploring your location want to know that (a) you care and that (b) you're going to engage with a customer and that you have a timely response. So I think it's important to respond to reviews, especially on behalf of the business side. 

Confirm or reject any new Google My Business prompts

So we're going to continue to see different things roll out. There were senior hours available to, I believe, grocery stores that popped up as an option. No-contact delivery. These things will always be changing. So I think it's important to maybe put a reminder in your calendar just to keep an eye on are there any new options within Google My Business that I could activate or clarify. Google loves that, and it also helps fill out your listing better.

Update menu and product listings

What a great time to take some good, new photos. Update your menu items. I wish Uptown China Restaurant did this, and I might suggest it to them that they can add those offerings. They can add those things to really pop up on the listing and kind of make it shine.

Use Posts

Posts have always been really, really great for Google My Business listings because it gives you a big photo. It lasts for a while up here, I believe up to 14 days. It's very prevalent when you see it. Now Google has also been offering COVID-19 posts.

There isn't an option to add an image with the COVID-19 posts. It's text only, but it lasts longer and it's more prominent than a regular post. So it will show up higher in your Google My Business listing, and we've also seen it pop up in actual SERPs in the organic area. So pretty cool. Good to know. I suggest you doing that. You have control over the messaging. You can say whatever you would like. You can provide updated info, all that good stuff. 

Use Product Posts

So a shout-out to Darren Shaw, who noticed this.

People are getting really savvy with product posts, which again it would show up in your Google My Business listing with a big photo and a description. What he's seen people do is basically have a photo of a car with text on it that says "No-Touch Delivery" or different service options as the product.

Google is currently letting that slide. I don't know if that will last forever. But it's an interesting thing to explore if you really want that visibility if someone is struggling with their business right now, and you can kind of get that to pop up on the SERPs. 

Enable text messaging

So I've heard from so many SEOs that this has continued to go up into the right during the pandemic, and it makes sense.

People want to just quickly get information from businesses. You can create a welcome message. So I highly suggest exploring that if that's available to you. 

Update images

Again, I think I've said this like three times, but update images. It's a great time to do that, and it can really help make your stuff pop. 

Share these tips with businesses in need!

Lastly, don't forget to share these tips with businesses.

Understand that there are a lot of people in need right now, and if there's anything that we can do to help, by all means let's make all of that stuff happen. The fact is that you're not alone. So whether you're doing this work on behalf of a client, or you yourself or family or friends are really struggling with a business right now, there are different support groups and options as far as financial support.

We've created a free PDF checklist of all this information that you can download and share with any marketers, clients, or businesses in need:

Download the free checklist

I know we at Moz are going to be putting everything we have into helping you and others during this time, and so I created a form at the bottom of this post where you can fill in some information and let us know if there are specific problems that we could help with. We're in this together.

We want to help you all as much as we can. I will be taking that very seriously and spending lots of time on replying or creating material to help individuals struggling. So please fill that out. Also, feel free to leave comments and suggestions in the comments. I think some of the best, most valuable takeaways sometimes happen in the comments where you're either clarifying something that I said or adding something really great. I would really appreciate that. Just want to get all the good information out there so that we can help everyone out. I really appreciate you taking the time to watch this edition of Whiteboard Friday, and I will see you all again soon. Thanks.

Video transcription by Speechpad.com

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Executing a Domain Migration: An Inside Look From OnLogic (Formerly Logic Supply)

Posted by ErikaOnLogic

In October 2019, our 16-year-old company rebranded from Logic Supply to OnLogic. The recovery from a traffic standpoint has been pretty smooth (and much faster than we expected), and our customers have embraced our new name and look. We want to share our story, the steps we took to prepare for this major change, and some things we learned along the way about what it takes to execute a successful domain transition (with minimal impact on organic results) in an effort to help those facing the same challenge.

Take a deep breath, it's going to be okay.

First, a little history and background. Logic Supply was founded in 2003 as an e-commerce website that sold components and parts for small form factor computers. Over the years, the company has built up engineering and manufacturing capabilities that today allow us to offer complete industrial and ruggedized computers and technology solutions for a wide range of industries. We've known for almost 10 years that our ambitions would someday outgrow our name, and in 2015 we settled on a new one and began laying the groundwork for the transition.

Once we'd gotten past all the research and legal efforts related to the new name itself, we began formulating the website transition plans in 2018. This kind of project requires a long list of individual and team supporters, from the Design and Communications team who helped conceptualize and choose the name OnLogic, to the IT team who would be responsible for making sure the digital transition was executed effectively.

This piece is coming from the perspective of Erika Austin, who has worked in digital marketing for Logic Supply since 2009, with special credit to Tim van der Horst in our Netherlands office who led the roll-out of the new domain and the resulting SEO recovery efforts. Tim applied structure to all the data I had gathered in my head over the past 10 years of decision-making in SEO.

Unstructured Data / Structured Data = Erika / Tim

As I take you through the process and cite our plan, including what we did and didn’t do, as well as the decisions made along the way, you can download a copy of our Go-Live Checklist for your own reference.

Phase one: scoping and planning

I had full confidence that our team could lead a successful transition. The only thing was, I had never done this before. Few have, with the exception of our new IT director who had undergone a few brand and domain migrations in her career.

I had been working on building Logic Supply's domain authority for 10 years, so the idea of moving to a new domain brought up a lot of questions. To help us along the way, I sought out an expert who could validate our work and answer questions if anything came up. While many of the recommendations online were people that had cited, or written for, authoritative sites such as Moz, I decided to ask Rand Fishkin, the SEO Rockstar himself, who he would recommend as a Jungle Guide for a project like this. He was kind enough to connect us with KickPoint.

Dana DiTomaso at KickPoint was able to quickly understand where we were in the process, and what we needed. Dana proved to be instrumental in validating our efforts along the way, but we were very encouraged by her assessment that our existing plan was thorough and covered the necessary steps. Admittedly, we would have been disappointed otherwise — it was a really detailed plan.

Tim outlined a six-phase project with specifications and definitions of our SEO strategy in a website migration document with an accompanying spreadsheet, complete with an RACI (responsible, accountable, consult, and inform) matrix and timeline. Tim’s plan was extremely clear, with positive outcome scenarios including possible growth as a result of the migration.

I will credit Tim again — my head was spinning with only the potential pitfalls (detailed below) of such a huge change. What about E-A-T? This new domain had no expertise, authority, or trust to it, and growth in traffic wasn't something I had even considered. Our IT Director agreed that she had never seen that happen in her career, so we set expectations to have about a ten percent decline over six weeks before a full recovery. I squirmed a bit, but okay.

Along with traffic loss, it was important for us to lay out all the possible risks associated with this execution.

Risks

Many of the risks we faced revolved around implementation uncertainty and resource allocation on the IT side. Of the risks that were introduced, the one that I had the most reservations about was migrating our blog to a new URL path. This was decided to be too much of a risk, and we removed it from the initial plan.

*Credit to Modestos Siotos: The Website Migration Guide: SEO Strategy, Process, & Checklist

Redirect strategy for the main brand domain

To help mitigate some of the risks, we discussed options for an overlay notifying customers of the change. But as much as we wanted to get customers excited about our new name and look, we didn’t want it to be too disruptive or be penalized for a disruptive interstitial.

The more we spoke to customers leading up to the big changeover, the more we realized that — while this was a big deal to us — it ultimately didn't impact them, as long as they could still expect the high quality products and support they'd come to know us for. We ended up implementing a persistent banner on every page of the site that pointed to a page about the brand evolution, but we didn’t choose to force users into interacting with that modal.

Phase two: pre-launch preparation

Technical SEO specification

At this point in the project, we realized we had an XML sitemap that would change, but that we wanted the old sitemaps around to help reinforce the transition in Google Search Console. We also determined that an HTML sitemap would help in laying out our structure. We were six months out from our brand transition, so any changes we wanted to make to our website had to be made ASAP.

So, we cleaned up our URL structure, removing many of the existing server redirects that weren’t being used or followed much anymore by only keeping links from our referral traffic.

We also created more logical URL paths to show relationships, for example:

/products/industrial-computers/ >> /computers/industrial/

/products/rugged-computers/ >> /computers/rugged/

And updated the redirects to point to the right end path without following redirect chains:

Technical CMS specification

When doing a migration to a new domain, the depth and complexity of the technical CMS specification really depends on if you are migrating your existing platform or switching to a new one. The CMS of choice in our case didn’t change from the previous, which made our lives a little easier. We were porting our existing website over to the new domain as-is. It would mostly come down to content at this stage in the plan.

Content updates

One of the most important things at this step was to make sure our content was displaying our new brand properly. Essentially, we planned for a “simple” find/replace:

Find: *Logic Supply*

Replace: *OnLogic*

We took inventory of every attribute and field on our website that mentions the company, and applied the change across the board: descriptions, short descriptions, meta titles, meta descriptions, manufacturer, etc.

At one point we asked ourselves, "What do we do with press releases or past content that says ‘Logic Supply’? Should that be replaced with ‘OnLogic’?” In the end, we decided to exclude certain parts of the website from the script (articles, events, news from our past), but made sure that all the links were updated. We didn’t have to bury Logic Supply as a brand name, as there would be an advantage in having references to this name during the period of transition to remind customers we’re still the same company.

During this phase, we prepared what needed to be changed in Google Ads, such as headlines, descriptions, URLs, sitelinks, and videos. We ramped up our paid search budget for both terms “Logic Supply” and “OnLogic”, and prioritized pages and keywords to elevate in Google Ads in case the domain change did have an impact on our core keyword rankings.

Priority page identification

Since the intent of our migration was to port our existing platform over to a new domain and make very few changes in the process, we didn't have to list pages we would have to prioritize over others. What we did do was think about external factors that would impact our SEO, and how to limit this impact for our biggest referral traffic sources and top ranking pages.

External Links

We compiled a spreadsheet to help us address, and ideally update, backlinks to our former domain. The categories and data sources are worth noting:

Backlinks: We downloaded all of our backlinks data compiled from SEMRush and Google Search.

Referral traffic and top organic landing pages: This list was pulled from Google Analytics to determine high-traffic, priority pages we’d need to monitor closely after the transition. It also helped to prioritize links that were actively being used.

Partners: We wrote to each of our partners and suppliers about the changes in advance, and asked them to make updates to the links on their websites by certain deadlines. I was delighted to see how quickly this was implemented — a testament to our amazing partners.

Publishers: Anywhere we had a mention in a news story or website that we thought could be updated, we reached out via email at go-live. We did decide at some point we couldn’t erase our history as www.logicsupply.com, but we could at least let those contacts know we had changed. There were a few direct placement advertisements we also had to update.

Directories: We used various internet resources, and a great deal of Googling, to identify business, product, or industry directories that pointed to our old domain and/or used our old name. I hate that directories still have a place in SEO these days, since they date back to the early ages of the internet, but we wanted to cover our bases.

Redirect specification

Redirect mapping

When you’re performing a domain migration, one of the most important things for sustaining organic traffic is to help Google — and any search engine — understand that a page has moved to a new location. One way to do this is with a permanent (301) redirect.

So began our redirect mapping. Our migration scenario was fortunate in the sense that everything remained the same as far as URL structure goes. The only thing that changed was the domain name.

The final redirect map (yes, it’s the world’s most complicated one, ever) was:

logicsupply.com/* -> onlogic.com/*

Internal link redirects

As IT had their redirection mapping server-side prepared, we needed to make sure our internal links weren’t pointing to a 301 redirect, as this would hurt our SEO. Users had to be sent straight to the correct page on the new domain.

Objective: update all links on the site’s content to point to the new domain. Below is the “find/replace” table that our IT team used to help us update all the content for the transition to onlogic.com:

We also launched an HTML sitemap as soon as possible under logicsupply.com after our URL restructure, six months prior to launch.

Contingency plan

We took 15 weeks to prepare, test, and get comfortable with the migration. Once live, there is no going back. Executing thoroughly and exactly on the plan and checking every box is the only approach. So in short: there was no contingency plan. Whatever happened, once we switched domains, that was it.

GULP.

Phase two ended when we started to move away from the specifications and into exactly what needed to happen, and when. We used our Go-Live Checklist to make sure that we had every box checked for creative needs, third party integrations, and to configure file review. Making the checklist highly detailed and accurate was the only way to make sure we succeeded.

Phase three: pre-launch testing

To kick off phase three, we had to get a baseline of where we were at. We had a few errors to correct that had been outstanding in Google Search Console, like submitting noindex links through our XML sitemap. This project also alerted us to the fact that, if everything went well, site speed would be our next project to tackle.

Content review

As content wouldn’t change except for “Logic Supply” becoming “OnLogic”, we didn’t really have to do a lot of reviewing here. We did extensively test the find/replace functionality in the go-live scripts to make sure everything looked as it was supposed to, and that the sections we chose to exclude were in fact left untouched. Updated designs were also part of this review.

Technical review

The technical review involved checking everything we had planned out in the second phase, so making sure redirects, sitemaps, links, and scripts were working and crawlable. IT implemented all server-side conditions, and set up the new domain to work internally for all testing tasks that needed to be executed. Again, the checklist was leading in this endeavor.

Redirect testing

Using ScreamingFrog, we crawled both the sitemaps as well as the staging website we had internally launched for testing purposes — hidden away from the outside world. Any redirect errors that appeared were resolved on the spot.

Site launch risk assessment

Risk assessment was a continuous activity throughout the testing. We had a go or no-go decision prior to go-live, as we couldn’t go back once we flipped the switch on the domain migration. Everything that popped up as an error or flag we swiftly assessed and decided whether to mitigate or ignore for the sake of time. Surprisingly, very few things came up, so we could quickly begin the benchmarking process.

Benchmarking

The template above was what we used to track our site speed before and after. Our benchmarks were consistent between the website before and after our staged migration using both Lighthouse and GTMetrix, meaning we were on track for our go-live date.

Phase four: go-live!

The least impactful day to make this change was over the weekend, because as a B2B company, we’ve noticed that our customers tend to be online during regular office hours.

Our team in the Netherlands, including Tim, flew in to support, and our IT and marketing teams dedicated a Saturday to the migration. It also happened to be my birthday weekend, so I was excited to be able to celebrate with my colleagues while they were in town, and in turn celebrate them for all their hard work!

So, on Saturday, October 19, 2019, around 8 a.m., IT confirmed we were good to go and the maintenance page was up. This was returning a “503 — service temporarily unavailable” server response to make sure Google wouldn’t index our site during the migration.

It was at this point in the process that our Go-Live Checklist took over. It was a lot of work up front, but all of this preparation made the final execution of the domain transition a matter of a few clicks to move and/or publish items.

Among all our other tasks, we updated our page title suffix, which was previously “Logic Supply”, to “Logic Supply is now OnLogic” (today it's “OnLogic formerly Logic Supply”). This was an indication to Google that we were the same company.

The hardest part was the waiting.

Phases five and six: post-launch and performance review

I had planned to camp out next to my computer for the next few days to watch for problems, but nothing surfaced right away. While organic traffic did take an expected dip, it wasn't nearly as dramatic or prolonged as we'd been warned it might be. We are still seeing logicsupply.com indexed months later, which is frustrating, but doesn’t seem to be affecting our traffic on the new domain.

Overall, we view our website transition as a success. Our traffic returned to where we were and we surpassed our project benchmarks for both traffic and site performance.

Following the move, we looked for follow-on opportunities to help improve our site speed, including identifying inactive or out-of-date plugins from our blog. Our blog made up at least 40 percent of our organic traffic, so this change made our site faster and helped to reach our organic growth recovery goals in less than six weeks.

We are constantly looking at and prioritizing new opportunities to improve the website experience for our customers, and make doing business with OnLogic as easy as possible. The domain change project was a huge undertaking by the entire organization, and required a great deal of planning and constant communication and collaboration to pull off. That said, the time spent up-front was paid back twice over in the time saved recovering our organic traffic, and making things seamless for our website users to ensure everyone could carry on with business-as-usual.

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Google Alerts for Link Building: A Quick and Easy Guide

Posted by David_Farkas

If you’re a link builder, you know how tough it can be to persuade other site owners to link to your site with “out-of-the-blue” pitches. This is true even if you have great content or have been building links for years.

That’s why the mantra “link building is relationship building” exists. Often, before you build a link, you have to build a relationship with the site owner first. This means anything from following them on Twitter, commenting mindfully on their posts, writing emails to them to discuss their content without pitching links, etc. It’s a productive strategy, but also a time-intensive one.

However, there’s another — relatively quick — link building strategy. 

Is your ear itching? If you’re the superstitious type, this means that someone is talking about you.

Sometimes a webmaster will publish your brand name, products, or target keywords on their site without actually linking to your site. In SEO, these are known as “fresh mention” opportunities. These are typically some of the easiest link building opportunities available, since you don’t really have to explain yourself to the site owner. Mostly, you just have to ask them to put an <a href> tag in the code.

But how do you find these fresh mentions? There are multiple methods and tools, but today I’m going to highlight the one I use most often: Google Alerts.

Google Alerts is beneficial in a myriad of ways beyond the world of link building and SEO, but there’s no doubt that it’s the best way to stay on top of your fresh mention opportunities. Allow me to explain how you can use it!

Setting up Google Alerts

First off, the obvious: you need the correct link. To start using Google Alerts, head over to Google Alerts. You can technically set up alerts without a Gmail account, but I would recommend having one. If you don’t have one, click here to find out how to set one up.

When you have an account set up and land on Google Alerts, you will see a page that looks like this:

No, there’s not much to see. Not yet anyway.

Let’s take a basic example. Say you want to create an alert for mentions of link building. Simply type the phrase into the bar at the top.

You will see something similar to the image above, even before you click on anything else. The first box asks for which email address you want to receive the alerts (I’ve erased mine for the purpose of this article, but trust me, it’s there). Below that will be examples of recent alerts for your query.

Click the “Create Alert” button, and alerts will be sent to your selected inbox going forward. However, you can customize a few settings before you do so. Click the “Show options” dropdown next to the button to see a list of settings you can adjust:

Each item is auto-filled with the default setting. You can adjust the settings so that you only get alerts from specific regions, for certain types of content, and more. In general, I have found the default settings to suffice, but there are valid reasons you might want to change them (if you’re only interested in video content, for example).

When you’re done with the settings, you can create the alert!

Google Alert tips

Quotation Marks

From that point on, assuming you stuck with the default option of once-a-day emails, you'll get an email every 24 hours that looks like this:

Notice the returns in this example include pages that talk about each individual word from your query (in this example the word “link” and the word “building”). Obviously, this isn’t helpful, and it’s a waste of time to sift through these results.

So, how can you make sure that you only get results for an exact phrase? Quotation marks!

I (intentionally) made this mistake when setting up this alert. Notice in the image from the first section that “link building” didn’t include quotation marks around it. Without them, Google Alerts will return results like the ones in the image above.

The quotation marks indicate that you’re looking for an exact match of that phrase, so when you set up an alert using them you will get something that looks like this:

Much better, right?

Note that you can combine terms with and without quotation marks in one alert. Say for example I was looking for content related to link building around images. Instead of “link building images,” a phrase not likely to occur too often, I could use:

This will return results that include both the exact phrase “link building” AND the term “images”.

Set up multiple alerts

If you’re using Google Alerts for link building, I recommend setting up more than one alert. Consider some of the following:

• Your brand name
• Your products or services
• Your focus keywords
• Personalities associated with your brand

If you’re concerned about all the emails flooding your inbox, adjust the settings to decrease the frequency or stagger delivery days. You can also set up a separate Gmail account that only serves to receive these emails. I personally find the former to be the better option, but I know people who do the latter.

Consider setting up alerts for your competitors as well. Doing so may give you a window into their link building and publicity strategies that you can learn from. Along with that, you might find new potential target sites that aren’t mentioning you. If they mention your competitor, it’s likely they are relevant to your niche.

Also include common misspellings of any of the list items above. While Google’s algorithm is typically smart enough to correct such misspellings in its search, a few valuable results may seep through even still.

Conclusion

Google Alerts can be helpful for other purposes other than link building. Certainly, if you’re engaged in an online reputation management campaign, they’re a necessity. Some use Alerts to track the kind of publicity their competitors are getting as well.

There are other excellent link building tools out there that can complement your “fresh mention” strategy if you are a link builder, but Google Alerts is an essential. I hope you find Google Alerts as helpful for link building as I have. If you have other tools or suggestions, please mention them in the comments below.

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Three Steps to a Better-Performing About Page

Posted by AnnSmarty

Somehow, many businesses I’ve come across online have one glaring problem in common: a very weak and unconvincing About Us page.

This doesn’t make any sense in my mind, as the About page is one of the most important brand assets, and unlike link building and social media marketing, it doesn’t require any ongoing effort or investment.

An About page is often part of a buying journey. It can drive people to your site and help convince them to deal with you. And, in these uncertain times, you can use it to help build trust in you and your business.

Creating a solid About page is a one-time task, but it will boost both brand loyalty and conversions for many months to come.

Why is your About page so important?

It is often an entry page

Whether you’re a business owner or blogger, your About page tends to rank incredibly well for brand-driven search queries (those that contain your name or your brand name). If nothing else, it shows up in your sitelinks:

Or your mini-sitelinks:

This means your customers will often enter your site through your About page. Is it making a good first impression to convince them to browse your site further (or engage)?

Let’s not forget that branded queries have high intent, because people typing your brand name in the search box already know you or have heard about your products. Failing to meet their needs equals a missed opportunity.

It is often a conversion trigger (and more)

How often have you checked a business’s About page before buying anything from them? I always do, especially if it's a new brand I haven’t heard of before.

Or maybe it’s not even about buying.

Anytime someone approaches me with a quote or an interview request, I always check their About page. I refuse to deal with bloggers who don’t take themselves seriously.

Likewise, I often look to the About page when trying to find a press contact to feature a tool in my article.

On a personal level, I always open an About page to find a brand’s social media profiles when I want to follow them.

A lack of a detailed, well-structured About page often means leaked conversions as well as missed backlinks or follows.

It is an important entity optimization asset

We don’t know exactly how Google decides whether a site can be considered a brand, but we have well-educated theories so we can help Google in making this decision. The About page is a perfect entity optimization asset.

First, what we know: An About page is mentioned in Google’s human rating guidelines as one of the ways to determine the “expertise, authoritativeness and trustworthiness”, or E-A-T, of any page.

Human raters don’t have a direct impact on search results, but their assessments are used to teach Google’s algorithm to better rank pages. So if the About page comes up in their guidelines, it’s likely they use it as a ranking signal.

Second, Google is using information you choose to put on your About page to put your business inside their knowledge base, so it’s important to include as much detail as you can.

With all of this in mind, how should you put together a great About page?

1. Start strong

This step is not unique to this particular page, but that doesn’t make it any less important.

Treat your About page as a business card: People should be willing to learn more as soon as they see it. Your page should be eye-catching and memorable, and grab attention at first sight without the need to scroll down.

For example, Cisco starts with a powerful picture and message:

Nextiva starts with their main tagline:

Slack tells us exactly what they are doing and sums up its most impressive stats:

Telling your brand’s story is a great way to make your About page more memorable and relatable. Terminus does a very good job at starting their page with some history about the company that leaves you wanting to know more:

And Zoom starts with a video and a list of the company’s values:

Starting your page with a quick, attention-grabbing video is probably the best idea because video has been proven to convince visitors to linger a little bit longer and start engaging with the page.

You can create a short and professional video within minutes using web-based video editors like InVideo (in fact, InVideo is probably the most affordable solution I’m aware of).

To create a video intro using InVideo:

• Pick a template
• Upload your images and videos (or use the ones inside the platform)
• Edit subtitles to tell your brand’s story
• Add music or a voiceover

It’ll take you just 30 minutes to create a captivating video to put on your landing page:

2. Link your brand to other entities

With all that Google-fueled nonsense going around about nofollowing external links, or even linking out in general, marketers and bloggers tend to forget about one important thing: A link is the only way for Google to crawl the web.

More than that, Google needs links to:

• Understand how well-cited (and hence authoritative) any page is
• Create a map of sites, entities behind them, and concepts they represent

This is where linking out to other “entities” (e.g. brands, organizations, places, etc.) is so important: it helps Google identify your place within their own knowledge base.

To give you some ideas, make sure to link to:

• Your company’s professional awards
• Your featured mentions
• Conferences you were/are speaking at

For personal blogs, feel free to include references to your education, past companies you worked for, etc.

To give you a quick example of how useful this may turn out to be, here’s my own Google Knowledge Graph:



How did I get it?

To start, “Shorty Awards” is Google’s recognized entity. When I was nominated, I linked to that announcement from my blog, so Google connected me to the entity and generated a branded Knowledge Graph.

This nomination is hardly my only — or even most notable — accomplishment, but that’s all Google needed to put me on the map.

Google may know you exist, but without making a connection to a known entity, you can’t become one yourself. So start by making those associations using your About page.

To help Google even more, use semantic analysis to create copy containing related concepts and entities:

• Register at Text Optimizer and type in your core keyword (something that describes your business model/niche in the best possible way)
• Choose Google and then “New Text”

Text Optimizer will run your query in Google, grab search snippets, and apply semantic analysis to generate the list of related concepts and entities you should try and include in your content. This will make it easier for Google to understand what your business is about and what kinds of associations it should be building:

Using some structured markup is also a good idea to help Google connect all the dots. You can point Google to your organization’s details (date it was founded, founder’s name, type of company, etc.) as well as some more details including official social media channels, awards, associated books, and more.

Here are a few useful Schema generators to create your code:

• Technicalseo.com
• Hallanalysis.com

For Wordpress users, here are a few plugins to help with Schema integration.

3. Include your CTA

Most About pages I’ve had to deal with so far have one issue in common: It’s unclear what users are supposed to do once they land there.

Given the page role in the buying journey (customers may be entering your site through it or using it as a final research touchpoint), it is very important to help them proceed down your conversion channel.

Depending on the nature of your business, include a CTA to:

• Request a personal demo
• Contact you
• Check out your catalogue
• Talk to your chatbot
• Opt-in to receive your downloadable brochure or newsletter

Apart from your CTAs, there are helpful ways to make your About page easier to navigate from. These include:

• Breadcrumb navigation
• “Skip” navigation links (which are essential for accessibility, too)

Whatever you do, start treating your About page as a commercial landing page, not just a resource for information about your business. Turn it into a conversion funnel, and this includes monitoring that funnel.

On Wordpress, you can set up each link or button on your About page as an event to track using Finteza’s plugin. This way, you’ll be able to tell which of those CTAs bring in more customers and which are leaking conversions.

Finteza allows you to keep a close eye on your conversion funnel and analyze its performance based on traffic source, user location, and more.

For example, here’s us tracking all kinds of “Free Download” buttons. It’s obvious that the home page has many more entries, but the About page seems to do a better job at getting its visitors to convert:

[I am using arrows to show “leaked” clicks. The home page us obviously losing more clicks than the “About” page]

You can absolutely use Google Analytics to analyze your conversion funnel and user journeys once they land on your About page, but it will require some setup. For help, read about Google Analytics Attribution and Google Analytics Custom Dimensions — both resources are helpful in uncovering more insights with Google Analytics, beyond what you would normally monitor.

Like any other top- and middle-of-the-funnel pages, you’re welcome to reinforce your CTA by using social proof (recent reviews, testimonials, featured case studies, etc.). Here are a few ideas for placing testimonials.

Takeaways

Creating and optimizing your About page is a fairly low-effort initiative, especially if you compare it with other marketing tasks. Yet it can bring about several positive changes, like more trust in your brand and better conversion rates.

You should treat this page as a business card: It needs to create a very good impression in an instant. Put something attention-grabbing and engaging in the above-the-fold area — for example, a quick video intro, a tagline, or a photo.

Consider using links, semantic analysis, and structured markups to help Google associate your brand with other niche entities, and put it into its knowledge base.

Add CTAs (and experiment with different kinds of CTAs) to prompt your page visitors to follow your conversion funnel. An About page is often an underestimated, yet a very important part of your customers’ buying journeys, so make sure it’s clear where you want them to proceed.

Thanks for reading, hope it was helpful, let me know your thoughts/questions in the comments. Let’s discuss!

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